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ramopum
Fanfold Paper
Posts: 10
Registered: ‎01-12-2017
Location: DE
Views: 595
Message 1 of 5

SR630: "Power Supply 1 has a Configuration Mismatch" reported in XCC Events

Hi,

 

every 14 days we have following entries in the XCC Events of our SR630:

 PowerPower Supply 1 Configuration is OK.January 15, 2018 1:24:14 AM
 PowerPower Supply 1 has a Configuration Mismatch.January 15, 2018 1:23:53 AM

 

Currently installed is XCC firmware 1.40 (CDI314F) and BIOS/UEFI 1.10 (IVE114P).

For me it's looks like a software bug (XCC firmware or BIOS/UEFI) and not a hardware bug.

 

Anyone an idea ??

 

thx

 

 

 

Lenovo Employee lchen
Lenovo Employee
Posts: 338
Registered: ‎03-06-2017
Location: TW
Views: 563
Message 2 of 5

Re: SR630: "Power Supply 1 has a Configuration Mismatch" reported in XCC Events

Please call the local support for service. It is hard to say it is a firmware or hardware issue and need the professional problem determination to find the root cause. 

Lenovo Employee ETSENG
Lenovo Employee
Posts: 15
Registered: ‎08-03-2017
Location: TW
Views: 547
Message 3 of 5

Re: SR630: "Power Supply 1 has a Configuration Mismatch" reported in XCC Events

When the symptom happened, the system status LED was lit on and showed any errors? Is there any functional impact on system when you are aware of this symptom?  If there is no any functional impact on system operation, it seemed XCC was checking power supply status and sometimes power supply did not reply the status immediately. The message of power supply configuration become ok  after 21 seconds and XCC received the status from power supply.

 

If there is no any error when the symptom happen, this message may be treated as normal XCC- power supply status checking. If the symptom is changed in the future, you can contact local service for further support.

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Lenovo Employee vsheu
Lenovo Employee
Posts: 5
Registered: ‎08-03-2017
Location: TW
Views: 427
Message 4 of 5

Re: SR630: "Power Supply 1 has a Configuration Mismatch" reported in XCC Events

Hi Ramopum,

Yes, we got customer reported this issue and will have fix in XCC firmware code that will be released soon.

There is a tip under review right now and should be published in couple days.

Schlabberer
Serial Port
Posts: 21
Registered: ‎02-04-2015
Location: DE
Views: 378
Message 5 of 5

Re: SR630: "Power Supply 1 has a Configuration Mismatch" reported in XCC Events

This issue is going on since M3 system-x's.
Sad, there is no fix and probably noone knows where it comes from.

Btw: every 14 days sounds like default APC UPS battery self test.

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