05-31-2019 07:15 AM
We have a couple of ST50 servers, which we've not used before, and are brand new. On starting them, we've noticed that the PSU fan does not spin on either of them - not even breifly when the machine is powered up.
Does anyone happen to know if this is by design, or a potential fault please?
I did call support, but the operator told me he had no idea, and couldn't ask the techincal team without a break-fix ticket, which he couldn't raise because I didn't know if it was broken.......
Solved! Go to Solution.
05-31-2019 07:56 AM
Wlecome to the community!
Sorry to hear about your experience. I apologize in advance if you have already checked some of these things but I want to make sure I have all the informaiton I need.
Is there a fan cable connected to the motherboard?
How long did you leave the server on?
Have you checked the temperature outputs on the server to see if they were high?
05-31-2019 08:02 AM
Thanks for the response.
There are fan cables connected to the motherboard (but not from the PSU, obviously, as it is self contained) The temperatures are not at all high, and the server was on for approximatly half an hour.
The PSU fan does not even spin momentarily on power-on.
05-31-2019 09:43 AM
I apologize, GrumpyMike. I misread your initial post and thought you were talking about the CPU fan.
In most power supplies the fan will not turn on unless a certain load is being drawn from it. This is normal.
When the server is powered on it should spin the fan as a test and then stop again.
My recommendation would be to reach out to support again and tell them the fan is not spinning at all (even at startup).
If you run into any issues during this process please let me know and I will see what I can do internally.
06-05-2019 10:07 AM
My apologies - I marked your message then got distracted! I called support again, and they're sending a new PSU, for me to fit.
Thanks again for your assistance.
06-07-2019 08:03 AM
Just a quick update on this one. The new PSU arrived, and is exactly the same! not even a flick of fan movement in it.
I am going to assume that this is normal, and hope for the best. It is however from the same batch.