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10-07-2020

PK

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Think System SR 650

2020-10-07, 7:28 AM

Hello,

I have Think System SR 650 and model 7X06CTO1WW.
I turned it first time and the fans are running at full speed all the time, even when it is not running under load.
Xclarity is not detecting the fans (Fans Not Found).

The server is still under warranty

Need help in this regard.

 

 

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389 Posts

03-07-2017

TW

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Re:Think System SR 650

2020-10-07, 8:51 AM

Hi AtifMirza

 

You may call the following phone number to open a hardware fail support ticket.

 

Please feel free to leave your comment, thank you for support Lenovo
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615 Posts

09-04-2018

US

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Re:Think System SR 650

2020-10-13, 3:27 AM

Hi AtifMirza,

 

Was the POST process completed when the XCC was displayed "Fan not detected"? The fan status is supposed to be detected once the POST is complete.

Which XCC version is installed? I saw the XCC version v1.43 which stated a fix history "Fixed a problem where XCC may falsely report fan error on SR650".

Thus, I recommend updating all the firmware to the latest to give it a shot, such as XCC, UEFI, LXPM. Please read the readme instruction before performing a firmware upgrade.

 

https://datacentersupport.lenovo.com/us/en/products/servers/thinksystem/sr650/downloads/driver-list/

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389 Posts

03-07-2017

TW

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Re:Think System SR 650

2020-11-03, 3:20 AM

Hi AtifMirza

 

Is everything going well? If you have any further question, please let us know.

Or you can mark this post as resolved, thank you.

Please feel free to leave your comment, thank you for support Lenovo
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