09-25-2010 10:25 PM
There's no need to be rude.
09-28-2010 04:36 AM
Seemingly not. In most industries the informed customer is usually the happy customer but in this case it's obvious Lenovo doesn't warrant the need for happy customers.
But be nice! Even though they don't seem to give a **bleep** about their products, it seems they do have feelings and get quite sensitive when the obvious is exposed. This obvious being the lack of information on what Sony shows is probably an easy solution thus creating irate customers unnecessarily.
Dear IBM. Please take control of your product again! Lenovo is making you look stupid!
09-28-2010 08:51 AM
Thanks - I'll inquire on latest status.
This discussions started in April, so while not a year, five months is a long while...
09-28-2010 01:34 PM
I have opened a support ticket on this to get some information. I would kindly ask all of you - participating in this thread or not - to do so as well.
However there is no need to be rude.
09-28-2010 10:53 PM
about me being rude to lenovo and its employees ...
i own two lenovo W500 $3.500 machines for a bit over a year now.
in this time, the W500s suffered from 4 severe incidents (the SMS issue being one of them). in each and every case, lenovo support showed its utter unwillingness and incompetence to help me get their product doing what it is supposed to do.
i will not even appologize for being rude after this year. and i am happy to report that i already managed to talk one prospective new lenovo laptop customer into buying a different brand.
all the best for whoever continues to support lenovo.
09-29-2010 07:10 AM
Thank you so very much! I look forward to the download. All people were asking for was just a bit of information. I reckon most people, myself especially, would have been happy hearing over a month ago what you have just said now.
Anyways. Water under the bridge and I hope the upgrade goes well.
Thanks again! Appreciate the heads up!