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Paper Tape
Posts: 2
Registered: ‎05-20-2009
Location: Belgium
0 Kudos

Access Connections 5.62 high CPU doesn't start



Since I upgrade, via auto upgrade, to Access connections 5.62 (even 5.61) Access connection takes 50% CPU, 100% CPU of one my my T61p Cores. It also the program doesn't splash up on the screen, while is shows started in the processes with 50% CPU usage.


AFAIK version 5.5 was still fine. I noticed the problem at least with version 5.61


I had a lot of profiles so I deleted those. I complete uninstalled Access Connections with the option to delete the profiles.


All of these actions didn't help. I currently have it completely uninstalled and Cisco Secure Service Client for my wireless. This program works fine, but I do prefer Access Connections as it offers better control over the wireless, discovery of access-points etc.


I will try later again an older version of access connections to see if that still works.


I couldn't find on support and this forum that this is a know issue with 5.62 or a way to resolve it somehow and that access connections works back normal.




Paper Tape
Posts: 2
Registered: ‎05-20-2009
Location: Belgium
0 Kudos

Re: Access Connections 5.62 high CPU doesn't start


Forgot to mention:


Windows XP SP3 latest patches

T61P 2GB memory


Retired Employee
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
0 Kudos

Re: Access Connections 5.62 high CPU doesn't start

in your situation, could you please make sure, that following Windows Services are started:
- Windows Zero Configuration
- Windows Presentation Foundation
- Terminal Services

There are the services, that are fully needed for the correct workflow of Access Connection.
Also please make sure, that you are using the latest version of following apps/drivers, which are also needed for AC to work correctly:
- Power Manager
- Power Management driver
- Hotkey features
- .NET 2.0 + SP2


Can you also tell me which exact  AC service is taking the most CPU ?



Paper Tape
Posts: 1
Registered: ‎04-04-2011
Location: Irvine
0 Kudos

Re: Access Connections 5.62 high CPU doesn't start

Anyone find a solution to this? I have someone having the exact same problem. I tried disabling the firewall/AV but no dice. As soon as i open Access Connections the Access Connections.exe spikes to 100% and doesnt allow it to open. 



xp sp3

mcafee AV 8.5.1

mcafee Host intrusion prevention 7.0



Thanks in advance for all your assistance. Peace

Lenovo Staff
Posts: 287
Registered: ‎11-28-2007
Location: North Carolina, USA
0 Kudos

Re: Access Connections 5.62 high CPU doesn't start

Might be some corruption in .NET framework.


The fix is relatively easy.  Open Add/Remove Programs, and scroll down to Microsoft .NET Framework 3.5 SP1.
Click on Change/Remove and it will offer you an option to Repair.  Choose that and follow the prompts.  After it is complete, no need to reboot, try Access Connections and the GUI should launch.