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What's DOS?
Posts: 1
Registered: ‎02-06-2008
Location: sz
Message 1 of 4 (2,537 Views)

Can't uninstall RNR 3.01.0037

In the control panel, add/remove programs, said "can't find "Rescue and Recovery -Client Security Solution.msi"", and let me locate it. How can I do and where is the msi file?
Punch Card
Posts: 19
Registered: ‎02-29-2008
Location: NJ
Message 2 of 4 (2,363 Views)

Re: Can't uninstall RNR 3.01.0037

In case you did not see this : ( credit to original poster ) :

I have not received any official answer, but I found out how to uninstall 3.0 anyway.
The problem was that somehow the registry files pointed to an installation of 3.1 - probably as the result of a botched installation attempt of system update. These registry records made it impossible to remove 3.0 via the control panel uninstall routine - the registry information (3.1) was in conflict with the *.msi installer file (3.0).
The solution was  using "windows installer cleanup", a free utility provided by Microsoft, to get rid of the (wrong) installer information. You will find the utitilty on the windows website.
Step 1: Check the current version of rnr (run rnr and check the version in the help file) - in my case it was 3.0
Step 2: Use "Windows installer cleanup", look for "rescue and recovery" and press remove
Step 3. Reinstall rnr x.y (3.0 in my case) by going to c:\ibmtools\apps\rnr and running tvtnr3.exe or whichever trtnrxy.exe
Step 4: Uninstall rnr x.y via the control panel uninstall routine.


Paper Tape
Posts: 3
Registered: ‎03-26-2008
Location: Austria
Message 3 of 4 (2,219 Views)

Re: Can't uninstall RNR 3.01.0037

THANK YOU VERY MUCH! This post was very helpfull for me!
Blue Screen Again
Posts: 4
Registered: ‎02-08-2012
Location: Australia
Message 4 of 4 (246 Views)

Re: Can't uninstall RNR 3.01.0037

I had the same problem and thought I'd be needing to do the Factory Restore and all those MS and Lenovo updates again....


Thank you spaberleir I followed your process, albeit using the new MS utility at and worked a treat!


So pleased with the result, I joined the forum just to say thanks!