02-09-2010 02:00 PM
An interesting situation. I have a T500 (2082-5xu) that was purchased with an XP downgrade installed. It also came with a set of Vista Business recovery discs as well. I recently wiped out my XP install and installed from the provided Lenovo Vista installation discs. I am attempting to go through the "Create Product Recovery Media" utility to create a(nother) set of recovery discs but when I get to the point where I'm supposed to select the recordable drive, the drop down list is blank. So, I can't progress past this point.
Does anyone know if this is intentional (since I installed from a set of Lenovo-provided discs) or if there's a problem with this particular application ("C:\Program Files\Lenovo\Factory Recovery\recovburncd.exe")?
I am able to run the "Create Recovery Media" utility without problems.
I tried a search but didn't find anything obvious in the results.
02-10-2010 02:26 AM
try to reinicialize your recordable media in following way:
- go to Device Manager
- right click on the recordable media->Uninstall
- confirm the uninstallation
* reboot the machine <this will trigger the system to reinicialize this drive and after the system starts up, it will automatically install the driver>
- after the system starts, go to device manager, just to check, if the drive is detected
- try to start the program again
I have seen this situation multiple times before, and in mist situations, this worked, so please let me know if it make any change for you.
04-20-2010 11:50 AM
I'm having same problem with S20, Windows 7. Tried to uninstall DVD drive. It re-installs on boot up. Still no devices in the drop down box in Create Recovery Media.
04-21-2010 02:12 AM
try to make a reinstall of the RnR and the Product update program.
Just go to Add/Remove programs and do a reinstall. (Don't upgrade for now, just do an upgrade)
I'm a bit surprised, as this worked by all the previous posts. However, this might be some configurations problem.
Let me know, if the reinstall will work.
04-21-2010 10:39 AM
Only option from Programs and Features (Win 7) was to uninstall. I ininstalled RnR. I again deleted DVD burner. I uninstalled ThinkVantage. Reinstalled RnR, and ThinkVantage. On bootup, OS found and reinstalled DVD. Still no device choice when trying to create factory recovery disks. Any suggestions?
04-22-2010 12:18 PM
That is strange. Have you tried to dissable Antivir?
I'm a bit out of ideas.
If anyone experienced this one and find some other fix, then I did, please post it here.
04-22-2010 12:27 PM
I found a way around it. I hooked up an IDE DVD burner using a Bytecc USB to IDE/SATA adapter. That drive was recognized by the RnR software and I was able to create the Factory Recovery Disks. Thanks for the help.