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Fanfold Paper
Posts: 5
Registered: ‎06-15-2010
Location: USA
0 Kudos

Error 1722 when trying to install System Update

Tried to run the install program for System Update 3.14, but keep getting the message "Error 1722.  There is a problem with this Windows installer package.  A program run as part of the setup did not finish as expected.  Contact your support personnel or package vendor.  Action startsuservice.exe  Location...\startsuservice.e.c"

 

I saw another post that suggested the startsuservice.exe file was missing and needed to be copied from another computer, but in my case the file is there and I don't have another machine. 

 

Any suggestions?  Thanks

 

Posts: 906
Topics: 4
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Registered: ‎11-26-2008
Location: Norway
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Re: Error 1722 when trying to install System Update

What is the model of your computer and what OS do you use?

 

-gan

Posts: 9,294
Topics: 25
Kudos: 707
Solutions: 640
Registered: ‎11-27-2007
Location: Bonnie Scotland
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Re: Error 1722 when trying to install System Update

Searching the forum I found another thread, not the one you mention, with a possible solution here.

Andy  

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Retired Employee
Posts: 1,591
Registered: ‎07-17-2009
Location: Slovakia
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Re: Error 1722 when trying to install System Update

Hi,
andyP is correct with the post.
What is needed to be installed prior to the installation of TVSU is following:
- .NET 2.0
- .NET 2.0 SP1
- .NET 3.0 SP1

Basically the installation of the .NET 2.0 SP1 should be enough, but in case you are using Win7, or Vista then also instal the .NET 3.0 SP1

Let us know, how it will work out.

Cheers

Fanfold Paper
Posts: 5
Registered: ‎06-15-2010
Location: USA
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Re: Error 1722 when trying to install System Update

Hi. It's a T400, 2768-GR6.  Thanks for your help.

Fanfold Paper
Posts: 5
Registered: ‎06-15-2010
Location: USA
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Re: Error 1722 when trying to install System Update

Sorry, forgot to also say that I'm running XP.  I also checked the .NET I'm running, and I have 2.0.  Problem I have a  corporate asset with a corporate image, so I probably shouldn't start messing around with the version of .NET I'm running... Smiley Embarassed)

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Paper Tape
Posts: 7
Registered: ‎12-01-2010
Location: FL
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Re: Error 1722 when trying to install System Update

I saw your advice regariding this error.  I have the follwoing and still receive the error:

.net 2.0 sp2

.net 3.0 sp2

.net 3.5 sp1

.net 4 client profile

 

any advice would be greatly appreciated.