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Fanfold Paper
Posts: 11
Registered: ‎04-09-2008
Location: USA
0 Kudos

Finger Print Reader Error Code E7210005

Hi: I've just upgraded by X61 Tablet from Vista to Windows 7. I did a complete reimage of the hard drive.  Installed the latest Finger Print software downloaded yesterday from the Lenovo website for 32 bit WIndows 7.  No problem on install. When I try and enroll my first finger, I get an error message that says "Operation is not allowed by operating system policies.  The error code is E7210005.  This is an error message generated by the THankVantage Fingerprint software and not Windows 7.  I need help on troubleshooting this message.  I have no idea as to what operating system policies they are talking about and where it is located.  I looked at the Windows Security Policy for the local machine and saw nothing that struck me as referring to this issue, but maybe I'm wrong.

 

Please advise and give me any suggestions. Thanks.  Nile

 

Punch Card
Posts: 30
Registered: ‎02-03-2008
Location: RTP, NC
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Re: Finger Print Reader Error Code E7210005

I too got this crazy code too and searhing discovered it is another insanely *@(@* Microsoft OS policy that the built-in Administrator account is not allowed to use the biometrics....what you say?

 

Read for yourself:

 

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/d6cb3aa9-c4eb-4763-ba8b-a8f90...

 

http://social.answers.microsoft.com/Forums/en-US/w7security/thread/05dc659a-3397-4e72-8fba-46832da66...

 

I nearly fell out of my chair with the stupidy of that one.

 

Later, G.Mobley

 

 

What's DOS?
Posts: 1
Registered: ‎07-15-2010
Location: somewhere
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Re: Finger Print Reader Error Code E7210005

Actually, if you read this post:-

 

http://www.codeweblog.com/thinkpad-t61-under-installation-win7-fingerprint-recognition-software-to-s...

 

It seems to be Lenovo's wonderful ability to code for a 64Bit Os that seems to be at issue here.Install a 32bit Vista thinkvantage software in a 64bit OS and it works.

 

I am at the point where the ThinkVantage applications are more a hinderance then any value. As another example, what about actually keeping your password manager add-on for Firefox up to date with Firefox versions.

 

 

no-one

Posts: 906
Topics: 4
Kudos: 111
Solutions: 109
Registered: ‎11-26-2008
Location: Norway
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Re: Finger Print Reader Error Code E7210005

[ Edited ]

no-one wrote:

Actually, if you read this post:-

 

http://www.codeweblog.com/thinkpad-t61-under-installation-win7-fingerprint-recognition-software-to-s...

 

It seems to be Lenovo's wonderful ability to code for a 64Bit Os that seems to be at issue here.Install a 32bit Vista thinkvantage software in a 64bit OS and it works.

  

no-one


Actually parts of the code you refer to are written by Upek and not Lenovo and there is a API so Lenovo and other manufacturers can create their own GUI. Lenovo didn't create the fingerprint software/drivers from scratch on their own, but part of it is actually from Upek with a API for Lenovo and others to make a customized GUI. As the article says the Windows 7 fingerprint software from Upek have the same problem.

 

Also skywalkr is correct about the statement that "built-in Administrator account is not allowed to use biometrics". That have to do with the new addition to Windows 7 "Windows Biometric Framework" (WBF). Since Vista don't use WBF that limitation is not in the Vista version of the fingerprint software. This has nothing to do with 32 or 64 bit or that Lenovo is unable to code for a 64 bit OS, but rather the limitation in WBF/Windows 7 like skywalkr already pointed out. Neither do i understand why you refer to 64 bit since Nile clearly stated that he/she is using the 32 bit version of Windows 7.

 

-gan

Paper Tape
Posts: 1
Registered: ‎10-06-2010
Location: North Sydney
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Re: Finger Print Reader Error Code E7210005

[ Edited ]

I'm and IT manager and OUR Corporate Policy is to have minium TWO local admin accounts secured via biometric(FPR)so this has caused some greif for us. I thought it would be a hardware / device driver issue. However IT appears the Issue lies with the Windows implementation.

 

http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/d6cb3aa9-c4eb-4763-ba8b-a8f90...

 

 

This Thread gives a "solution"

 

I just created a local admin NOT called "Administrator"

 

BTW I am sitting on the floor

 

rgds

What's DOS?
Posts: 1
Registered: ‎10-22-2013
Location: Covingto LA
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Re: Finger Print Reader Error Code E7210005

SUCCESS,  . . . .YES  !    I have the Lenovo 4294-CTO tablet laptop.  The SOLUTION my situation of the E7210005 fingerprint error was as follows:  Control Panel, Lenovo Updates and Drivers.    Ouila,  . . . . .LIKE  NEW  !