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337 Posts

09-30-2012

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Lenovo solution center doesn't show warranty information

2012-11-29, 17:44 PM

After an update to the Lenovo solution center V2. I don't get the warranty information of my computer anymore. Has anybody the same problem?

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Re: Lenovo solution center doesn't show warranty information - same issue T430s

2013-03-18, 18:12 PM

As far as I know, all of the warranty issues are fixed in LSC version 2.0.20, so I'm marking this thread as solved.

 

The registration issue is a known problem, here is more information about it:

http://support.lenovo.com/en_US/downloads/detail.page?LegacyDocID=SF13-D0054

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5561 Posts

04-25-2008

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Re: Lenovo solution center doesn't show warranty information

2012-11-29, 20:05 PM

Hi mgymnop!

 

Yes, at the moment I get a message "Unable to get response from warranty server". It has been working, so I expect checking back in a few hours is the thing to do.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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10-12-2012

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Re: Lenovo solution center doesn't show warranty information

2012-12-01, 1:09 AM

Hi - I too have the same issue. Please share the solution if you have any... Thanks

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09-10-2012

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Re: Lenovo solution center doesn't show warranty information

2012-12-01, 2:58 AM

Mine isn't working either. The whole Lenovo website has been having issues for years - a bit sad for a computer company.

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Re: Lenovo solution center doesn't show warranty information

2012-12-01, 16:06 PM

Yes still not fixed. Not sure if it is the server or the application which causes trouble.

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Re: Lenovo solution center doesn't show warranty information

2012-12-01, 16:19 PM

The warrranty lookup here is working:

 

http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

 

Lenovo Solution Center still isn't getting the answer here, though.

USB-C: Just cos it fits don't mean it works.
I don't work for Lenovo. I'm a crazy volunteer!
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05-02-2008

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Re: Lenovo solution center doesn't show warranty information

2012-12-03, 9:41 AM

Hi guys,

Not sure what happened. Let me check with back end team if there is any issue with the server or any changes that we're not aware of.

- Cleo


T410, x240

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12-03-2012

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Re: Lenovo solution center doesn't show warranty information

2012-12-03, 9:57 AM
First time on forum so not sure how to confirm I have same problem, Just updated solution centre to 2.0.013... Noe being asked to re-register and theres no warrranty showing. Did a re-register and still asking me to register and theres no warranty date ??
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12-03-2012

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Re: Lenovo solution center doesn't show warranty information

2012-12-03, 15:49 PM

i know it's been months but may i know if there's a fix for this? my lenovo solution center ever since i've upgraded to 2.0.013 is not displaying warranty info. it keeps on saying that it is unable to connect to warranty server. pretty annoying, actually...

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Re: Lenovo solution center doesn't show warranty information

2012-12-04, 6:00 AM

Hi guys,

Do you mind to let me know what machine model are you using? X230? x220? Also, could you PM me your machine type model and serial number? Also, anyone can kindly provide met the screenshot of the error message in LSC? I'm trying to gather more info as the software team couldn't replicate this issue at the moment.

Are you able to see your warranty status in our support site?http://support.lenovo.com/en_US/product-service/warranty-status/default.page?

Thanks!

Regards,
Cleo


T410, x240

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