Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
What's DOS?
Posts: 2
Registered: ‎10-28-2011
Location: Charlotte
0 Kudos

Rescue and Recovery Question.

My boss bought a T420S and the order was screwed up, so a few months later they sent him a replacement laptop. In the mean time he has been backing up the system using R&R software. It seems to have backed up correctly, however when he goes to restore the back up to the new laptop R&R does not see the back up sets? The external drive is mounted and you can explore in windows and see those files. Anyone have any suggestions on how to get it to see the back up sets.

Community Moderator
Posts: 4,206
Registered: ‎01-13-2008
Location: Bainbridge Island, WA, USA
0 Kudos

Re: Rescue and Recovery Question.

Are you launching the restore from within Windows?  If so, R&R is probably using its local list of backups - which doesn't exist on the new machine.


Boot from R&R Rescue media - burn a CD with R&R if you don't have one.  That should (hopefully) let you browse to your backups.



The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество

What's DOS?
Posts: 2
Registered: ‎10-28-2011
Location: Charlotte
0 Kudos

Re: Rescue and Recovery Question.

Thanks I'll give that a try. I would think it would see the back up files on the external drive even if I couldn't run them.