05-24-2010 08:55 AM
On my T400 had system board replaced last summer and ever since have not been able to get system update to work - have installed newest version and am running Vista Business 32bit. Should I expect some how to be able to get it to work and if so how? Or, since board was changed, I can forget about it working? Thanks for your help.
Solved! Go to Solution.
05-24-2010 09:06 AM
did you replace the motherboard yourself or did you do it through authorised lenovo service depot? System update will check your serial/model of your laptop. If your motherboard was obtained through aftermarket source, then it would not have the serial/model number updated.
The serial and model number update could only be done using the hardware maintenance diskette, which is only available to the depot and onsite technicians.
05-24-2010 12:07 PM
It was replaced by Lenovo technician under onsite warranty. Still does not work but if this is the case that Lenovo replaced it, then now what steps could I take?
05-24-2010 12:09 PM
I think it said something about cannot contact the server or something to that affect. Don't have it installed but I can reinstall and let you know for sure. Is it 3/14 version or is there later one and thanks.
05-24-2010 12:35 PM
check whether the bios has your model/serial number listed.
05-24-2010 01:43 PM
Thanks and I checked Bios which I had updated and no system serial number listed and I saw no model number. Also, if it matters, under UUID in same Bios screen, I just saw zeros with a couple of dashes in them - don't know if normal or not and thanks again.
05-24-2010 04:45 PM
the technician whom replaced the motherboard forgot to update this information, which is what is causing your system update error, reason for which i have already explained.
Better call Lenovo and inform them of this issue, the laptop will have to be updated with the correct information by the depot or onsite technician.
05-24-2010 05:42 PM
One more thing to confirm - I installed System Update 3.14 and then the patch for Vista SP2 after that. Tech will come Thursday and flash my Bios. Do I need to reinstall System Update again or not after he flashes the laptop? Also, is installing the patch what I should have done and thanks again.