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System Update doesn't work after System Board Replacement

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Started ‎06-05-2010 by
Modified ‎06-05-2010 by
(1,357 Views)

Question

 

My T400 had system board replaced last summer and ever since I have not been able to get system update to work - have installed newest version and am running Vista Business 32bit. I checked the Bios which I had updated and no system serial number listed and I saw no model number - aparantly these were not updated when the board was replaced.   What do I need to do?

Answer

 

System update validates that it is running on Lenovo system and also draws model specific information from the model type and serial number fields stored in BIOS.  Based on this information, along with detection of installed OS, it is able to determine what updates are applicable to that system.

 

Replacement system boards must have this information updated based on the system they are installed into by the service provider - a depot or onsite technician, or a authorized service partner.

 

If a system has been serviced and the board replaced and these fields are blank, a customer should contact the servicer (Lenovo or partner) to have the information updated.


Comments
by rxfb ‎07-23-2015 09:30 PM - edited ‎07-23-2015 09:32 PM

I've a Thinkpad T430s 2356-GDG. After I had a System Board changed by Lenovo local service, I wouldn't be able to use the System Update tool anymore. BIOS shows "Product" as: N1RGDPG. Is this correct ? Shouldn't be 2356GDG ? I've tried to change this "Product" ID but I'm olny able to change last 3 digits of N1RGDPG,

 

I'll post my System Update LOG text:

[Lenovo System Update build: 2015-07-01 5.07.0003] 24-07-2015 03:38:33

Info 2015-07-24 , 03:38:33
 at Tvsu.Environment.EnvironmentManager..ctor()
 Message: Starting Environment Manager...

Info 2015-07-24 , 03:38:34
 at Tvsu.Nls.NlsResources..ctor()
 Message: Starting the instance of NLS@Runtime

Info 2015-07-24 , 03:38:34
 at Tvsu.Nls.NlsResources..ctor()
 Message:
The active language is: PT
The default language is: PT
The OS language is: PT
The language loaded type is: OS

Severe 2015-07-24 , 03:38:34
 at Tvsu.Sdk.SuSdk.StartApplication()
 Message: Application runs with the framework: 4.0.30319.34209

Info 2015-07-24 , 03:38:34
 at Tvsu.Engine.DataBase.InitializeDataBase()
 Message: Initializing the DataBase from file: updates.ser

Info 2015-07-24 , 03:38:34
 at Tvsu.Sdk.SuSdk.StartApplication()
 Message: Starting the Application

Info 2015-07-24 , 03:38:34
 at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
 Message: Starting GUI...

Info 2015-07-24 , 03:38:34
 at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
 Message: MainFrame created successfully

Info 2015-07-24 , 03:38:34
 at Tvsukernel.Logic.GUIController.StartGUI(Boolean showsplash)
 Message: GUI -- Welcome screen

Info 2015-07-24 , 03:38:34
 at Tvsukernel.Logic.GUIController.BackToMain()
 Message: Setting Welcome screen...

Info 2015-07-24 , 03:38:34
 at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
 Message: Loading Welcome screen on Action pane.

Info 2015-07-24 , 03:38:37
 at Tvsukernel.Logic.GUIController.SearchUpdates(Object sender, EventArgs args)
 Message: Starting the Search process...

Info 2015-07-24 , 03:38:37
 at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
 Message: Loading Search screen on Action pane.

Info 2015-07-24 , 03:38:37
 at Tvsukernel.Logic.ProgressThread.InitSearch()
 Message: GUI -- Reporting progress for the Search

Info 2015-07-24 , 03:38:37
 at Tvsu.Sdk.SuSdk.GetSystemProperties()
 Message: Get the System Properties

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: PreTask

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: Start

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.Start()
 Message: Starting the task

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.Start()
 Message: The current process is:HelloProcess

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PreProcess HelloProcess

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the StartProcess HelloProcess

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.DownloadHelpFile()
 Message: The chm help file is already present in the system

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: The test.properties file was not found, the normal Hello process will continue.

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: HelloProcess Started

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Client level: HelloLevel_9_18_00

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded from: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/agent/SSClientCommon/HelloLevel_9_18_00.xml

Info 2015-07-24 , 03:38:37
 at Tvsu.Engine.Process.HelloProcess.DownloadUDF(String helloClientLevel)
 Message: The UDF will be downloaded to-> C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_18_00.xml

Info 2015-07-24 , 03:38:37
 at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
 Message: Setting PROCESSING status.

Info 2015-07-24 , 03:38:37
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Creating a new Connection Settings Bean instance to Host: download.lenovo.com

Info 2015-07-24 , 03:38:37
 at Tvt.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Direct connection found

Info 2015-07-24 , 03:38:37
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe 2015-07-24 , 03:38:37
 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
 Message: Init method:GET

Info 2015-07-24 , 03:38:38
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: UDF download status is -> Downloaded

Info 2015-07-24 , 03:38:38
 at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
 Message: Parsing the UDF file

Severe 2015-07-24 , 03:38:38
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Error reading C:\ProgramData\Lenovo\SystemUpdate\session\system\SSClientCommon\HelloLevel_9_18_00.xml, this XML file is not well-formed
 Exception:
  Message: Root element is missing.
  Type: System.Xml.XmlException
     at System.Xml.XmlTextReaderImpl.Throw(Exception e)
   at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XPath.XPathDocument.LoadFromReader(XmlReader reader, XmlSpace space)
   at System.Xml.XPath.XPathDocument..ctor(TextReader textReader)
   at Tvsu.Engine.Process.HelloProcess.ParseUDF(String udfPath)
   at Tvsu.Engine.Process.HelloProcess.Start()

Info 2015-07-24 , 03:38:38
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather minimal.....

Info 2015-07-24 , 03:38:40
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: 0

Info 2015-07-24 , 03:38:40
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: MTM received from eGather: N1RGDPG

Info 2015-07-24 , 03:38:40
 at Tvsu.Engine.Process.HelloProcess.Start()
 Message: Data to be set in the Environment Manager to use with Quest:
QOS (Quest OS): Windows 7
QOSLang (Quest language): PTG
MTM: N1RGDPG

Info 2015-07-24 , 03:38:40
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PostProcess HelloProcess

Info 2015-07-24 , 03:38:40
 at Tvsu.Engine.Task.Task.Start()
 Message: The process HelloProcesshas been finished.

Info 2015-07-24 , 03:38:40
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: PostTask

Info 2015-07-24 , 03:38:40
 at Tvsu.Sdk.SuSdk.GetSystemProperties()
 Message: Return the System Properties

Info 2015-07-24 , 03:38:40
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Connection settings bean found for download.lenovo.com

Info 2015-07-24 , 03:38:40
 at Tvsu.FileDownloader.HttpsDownload.GetProxy(ConnectionSettingsBean connBean)
 Message: Connection type set to DIRECT in ConnectionSettingsBean

Severe 2015-07-24 , 03:38:40
 at Tvsu.FileDownloader.HttpsDownload.Init(FileDownloadInfo fileInfo)
 Message: Init method:GET

Info 2015-07-24 , 03:38:41
 at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
 Message: Get Applicable Updates

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: PreTask

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: Start

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.Start()
 Message: Starting the task

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.Start()
 Message: The current process is:HelpCenterQuestProcess

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PreProcess HelpCenterQuestProcess

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the StartProcess HelpCenterQuestProcess

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchEgather()
 Message: Launching Egather

Info 2015-07-24 , 03:38:41
 at Tvsu.Egather.EgatherManager.GetEgatherParser(String type)
 Message: Running egather complete.....

Info 2015-07-24 , 03:38:41
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
 Message: Launching HelpCenter

Info 2015-07-24 , 03:38:41
 at Tvsu.ConnectionSettings.ConnectionSettings.GetConnectionForURL(String url)
 Message: Connection settings bean found for download.lenovo.com

Info 2015-07-24 , 03:38:41
 at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
 Message: Setting DONE status.

Info 2015-07-24 , 03:38:41
 at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
 Message: Setting PROCESSING status.

Info 2015-07-24 , 03:38:45
 at Tvsu.Egather.EgatherExecutor.ExecuteEgather(String fileOutput, String args)
 Message: RC eGatherer: 0

Severe 2015-07-24 , 03:38:46
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetAndParseCatalogDescriptorFile()
 Message: Failed to get catalog descriptor file:The remote server returned an error: (404) Not Found.

Severe 2015-07-24 , 03:38:46
 at Tvsu.Engine.Process.HelpCenterQuestProcess.GetAndParseCatalogDescriptorFile()
 Message: failed to download catalog descriptor file

Info 2015-07-24 , 03:38:46
 at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
 Message: The FileToDownloadBean instance is null or does not contains a Server Path

Severe 2015-07-24 , 03:38:46
 at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()
 Message: An error ocurred while contacting the help center
 Exception:
  Message: No server path specified for:
  Type: System.NullReferenceException
     at Tvsu.FileDownloader.GeneralDownloader.Download(FileToDownloadBean bean, downloadingDelegate downDelegate)
   at Tvsu.Engine.Process.HelpCenterQuestProcess.DownloadCatalogFile()
   at Tvsu.Engine.Process.HelpCenterQuestProcess.LaunchHelpCenterProcess()

Info 2015-07-24 , 03:38:46
 at Tvsu.Engine.Task.Task.Start()
 Message: Executing the PostProcess HelpCenterQuestProcess

Severe 2015-07-24 , 03:38:46
 at Tvsu.Engine.Task.Task.StartExecution()
 Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isException of type 'Tvt.Helpcenter.Quest.CatalogNotFoundException' was thrown.
 Exception:
  Message: Exception of type 'Tvt.Helpcenter.Quest.CatalogNotFoundException' was thrown.
  Type: Tvt.Helpcenter.Quest.CatalogNotFoundException
     at Tvsu.Engine.Task.Task.Start()
   at Tvsu.Engine.Task.Task.StartExecution()

Info 2015-07-24 , 03:38:46
 at Tvsukernel.CustomControls.Step.<>c__DisplayClass7.<set_Image>b__6()
 Message: Setting FAILED status.

Info 2015-07-24 , 03:38:46
 at Tvsukernel.Logic.GUIController.ShowErrorMessage(Exception e)
 Message: Error trying to connect to an invalid Server.
 Exception:
  Message: Exception of type 'Tvt.Helpcenter.Quest.CatalogNotFoundException' was thrown.
  Type: Tvt.Helpcenter.Quest.CatalogNotFoundException
     at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThread.InitSearch()

Info 2015-07-24 , 03:38:46
 at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
 Message: Showing ERROR Message: < Nenhum pacote aplicável encontrado para seu sistema. >

Info 2015-07-24 , 03:38:49
 at Tvsukernel.Logic.GUIController.BackToMain()
 Message: Setting Welcome screen...

Info 2015-07-24 , 03:38:49
 at Tvsukernel.FlowScreens.MainFrame.SetScreen(String screen, RoutedEventHandler[] eh)
 Message: Loading Welcome screen on Action pane.

Info 2015-07-24 , 03:38:51
 at Tvsukernel.Logic.GUIController.AskBeforeClosing()
 Message: Close System Update?

Info 2015-07-24 , 03:38:51
 at Tvsukernel.Dialogs.Messages.ShowStaticMessage(String message, String title, MessageType t, Boolean check)
 Message: Showing QUESTION Message: < Tem certeza de que deseja fechar System Update? >

Info 2015-07-24 , 03:38:53
 at Tvsukernel.Logic.GUIController.AskBeforeClosing()
 Message: Application will close now? True

Info 2015-07-24 , 03:38:53
 at Tvsukernel.FlowScreens.MainFrame.OnClosing(CancelEventArgs e)
 Message: User wanted to close System Update, or the package force a reboot.

Severe 2015-07-24 , 03:38:53
 at Tvsu.Sdk.SuSdk.ShutDownApplication()
 Message: Has happened an exception while the UNCAuthenticator.Shutdown() was executedShare name can not be null or empty

Info 2015-07-24 , 03:38:53
 at Tvsu.Engine.DataBase.ShutDownDataBase()
 Message: Shutting down the DataBase, saving any data into file: updates.ser

Info 2015-07-24 , 03:38:53
 at Tvsu.Environment.EnvironmentManager.closeEM()
 Message: Closing Environment Manager.

Info 2015-07-24 , 03:38:53
 at Tvsu.Sdk.SuSdk.ShutDownApplication()
 Message: Shut Down the Application

 

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