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Posts: 80
Registered: ‎11-25-2008
Location: Boca Raton, FL
Message 21 of 97 (1,957 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

Mine is also working, which confirms the problem was with the Lenovo server.

Rob Kassab
X240 20AL-00D7US, i7 8GB Win8.1 Pro 64, 512 SSD, Ultradock | X201 3249-CTO, i7 8GB Win7 Ult 64 Vertex 2 UltraBase | Twist S230u 3347-XF7, i7 8GB 120GB SSD, Win8 Pro | X120e 0596-CTO E350 4GB Win7 Ult 64 Vertex 2 SSD | X200 | T61 | T42 | X31 | T30
What's DOS?
Posts: 3
Registered: ‎09-28-2011
Location: Chicago
Message 22 of 97 (1,951 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

T420s 4171-6WU is failing here. I called support but they had no idea what to do and were unwilling to consider that their server was messed up. The error says "[an error with the package catalog ON the System Update SERVER]."

 

They wanted me to install the ThinkVantage Toolbox to do the updates (which I did) but this program only calls up the TVSU. Then they wanted me to factory restore despite all of your comments that this did not solve the issue. I have two machines of this type with the same problem while about 60 other T420 (two different models) and X220 systems are working just fine.

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Posts: 80
Registered: ‎11-25-2008
Location: Boca Raton, FL
Message 23 of 97 (1,944 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

I would just wait until they fix their server.  Until then, you can download updates manually based on your machine type.

Rob Kassab
X240 20AL-00D7US, i7 8GB Win8.1 Pro 64, 512 SSD, Ultradock | X201 3249-CTO, i7 8GB Win7 Ult 64 Vertex 2 UltraBase | Twist S230u 3347-XF7, i7 8GB 120GB SSD, Win8 Pro | X120e 0596-CTO E350 4GB Win7 Ult 64 Vertex 2 SSD | X200 | T61 | T42 | X31 | T30
What's DOS?
Posts: 2
Registered: ‎09-28-2011
Location: Boise, ID
Message 24 of 97 (1,930 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

I'm having the same problem and it is delaying our system build SLA significantly. Lenovo needs to fix this immediately.

What's DOS?
Posts: 2
Registered: ‎09-28-2011
Location: Boise, ID
Message 25 of 97 (1,876 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

Are we going to get a response and solution from Lenovo? This is unacceptable

Lenovo Staff
Posts: 706
Registered: ‎01-16-2010
Location: USA
Message 26 of 97 (1,873 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

A refresh of the content on the servers was done last night.  Can anyone that was receiving the "An error was detected with the package catalog for your system..." error message please try TVSU now and let us know the results?

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Posts: 80
Registered: ‎11-25-2008
Location: Boca Raton, FL
Message 27 of 97 (1,866 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

Yes, it's been corrected.

Rob Kassab
X240 20AL-00D7US, i7 8GB Win8.1 Pro 64, 512 SSD, Ultradock | X201 3249-CTO, i7 8GB Win7 Ult 64 Vertex 2 UltraBase | Twist S230u 3347-XF7, i7 8GB 120GB SSD, Win8 Pro | X120e 0596-CTO E350 4GB Win7 Ult 64 Vertex 2 SSD | X200 | T61 | T42 | X31 | T30
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Posts: 80
Registered: ‎11-25-2008
Location: Boca Raton, FL
Message 28 of 97 (1,864 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

I think the most bothersome aspect of this whole ordeal is when we call Lenovo for support on this issue, they deny that the issue is on their end, and then suggest reloading the TVSU client program, etc., etc.  Why can't the Lenovo techs be trained to know that problems do exist on your update server and not to automatically send customers on a "wild goose chase"?

Rob Kassab
X240 20AL-00D7US, i7 8GB Win8.1 Pro 64, 512 SSD, Ultradock | X201 3249-CTO, i7 8GB Win7 Ult 64 Vertex 2 UltraBase | Twist S230u 3347-XF7, i7 8GB 120GB SSD, Win8 Pro | X120e 0596-CTO E350 4GB Win7 Ult 64 Vertex 2 SSD | X200 | T61 | T42 | X31 | T30
What's DOS?
Posts: 1
Registered: ‎11-02-2011
Location: Subang Jaya
Message 29 of 97 (1,787 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

[ Edited ]

Hi I have a Edge 11 and I also got the same error. What I discover is once I turn off Microsoft Security Essentials Real time protection, then the update works. Hope this helps. All the best!

What's DOS?
Posts: 2
Registered: ‎11-01-2011
Location: USA
Message 30 of 97 (1,753 Views)

Re: System Update fails with "An error was detected with the package catalog for your system...

nov. 1 2011  Thinkpad Edge 14" Intel i3 057865U SU 4.01 Fails on update same msg.

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