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Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 1 of 20 (1,001 Views)

System Update not getting updates

on a ThinkPad T520i (4239-CTO) with win 7 64 system update v 4.01.0015 has reported "no application packages found for your system." since 10/24/2011. Looking at the available updates on the drivers and downloads page for this system this is obviously incorrect.

 

How can I fix this?

 

This is the 2nd system in a row I have had issues with the system update utility why does Lenovo have such problems with supporting their products?

Lenovo Staff
Posts: 727
Registered: ‎01-16-2010
Location: USA
Message 2 of 20 (993 Views)

Re: System Update not getting updates

Sorry for this inconvenience.  Could you do us a favor and check the registry at

   HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Lenovo\System Update

for the value

   Vendor

 

If it is UNDEFINED, change it to THINK.

 

Let us know the results either way.

Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 3 of 20 (984 Views)

Re: System Update not getting updates

The registry entry was THINK.

 

So that is not the issue

Lenovo Staff
Posts: 727
Registered: ‎01-16-2010
Location: USA
Message 4 of 20 (981 Views)

Re: System Update not getting updates

Could you provide the log file (tvsu_log_nnnnnnn.txt) for your last search attempt from the C:\Program Files (x86)\Lenovo\System Update\logs folder?  If you can use YouSendIt, Box, DropBox, etc to provide a link to the file, that would be great.

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Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 5 of 20 (968 Views)

Re: System Update not getting updates

Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 6 of 20 (952 Views)

Re: System Update not getting updates

Anything?

Lenovo Staff
Posts: 727
Registered: ‎01-16-2010
Location: USA
Message 7 of 20 (946 Views)

Re: System Update not getting updates

The log shows that your system cannot retrieve the catalog from our server.  I have veried the server's copy of the catalog.

 

Are you by chance running behind a proxy?  If so can you make sure you set the Proxy settings within IE?  According to the log file TVSU is detecting a direct connection.

 

 

Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 8 of 20 (935 Views)

Re: System Update not getting updates

No I am not behind a proxy.

Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 9 of 20 (918 Views)

Re: System Update not getting updates

and I have the same problem if I try to run updates from a different network.

 

Any idea how to make it work?

 

Great to have this tool but this is not the first time I ave had issues with it.

 

Fanfold Paper
Posts: 18
Registered: ‎11-07-2008
Location: Maryland, USA
Message 10 of 20 (902 Views)

Re: System Update not getting updates

Any other ideas? I am not behind a proxy.

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