05-23-2012 07:09 AM
The recent update of TVSU to 4.03.0012 appears to have broken support for my 4173CTO.
The relevant message from the TVSU log file shows that a 4173CTO is no longer considered a Lenovo system!
Info 2012-05-23 , 11:49:07 at Tvsu.Engine.Process.HelloProcess.Start() Message: Data to be set in the Environment Manager to use with Quest: QOS (Quest OS): Windows 7 QOSLang (Quest language): EN MTM: 4173CTO
Severe 2012-05-23 , 11:49:07 at Tvsu.Engine.Task.Task.StartExecution() Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isQuest is denied for non-Lenovo systems. Exception: Message: Quest is denied for non-Lenovo systems. Type: Tvsu.Engine.Process.HelpCenterServiceDisableExcept
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05-23-2012 09:04 AM
I haven't heard of this issue before, and TVSU is working on my 4173.
I recommend uninstalling it, rebooting, and then installing again.
05-23-2012 03:58 PM
Thanks - but unfortunatley after doing an uninstall, reboot and re-install exactly the same happens.
The error in the log appears to indicate that the model number is no longer recognized as a valid model.
Could it be the CTO suffix after 4173?
- Note that prior to the update 4.03.0012 of TVSU it worked fine.
05-24-2012 05:40 AM
Please look in the registry at:
there should be a value called "vendor"
please tell me what it is set to.
05-24-2012 07:45 AM
Well you have found the problem, that value should be THINK, not UNDEFINED.
Tell me more about your configuration. Are you using a Lenovo preload, or did you install Windows yourself?
If you installed Windows yourself, are you in UEFI/GPT mode?
05-24-2012 04:06 PM
It's a Lenovo pre-load Windows 7 x64.
The TVSU was working fine right up to the last update (V4.0.03.0012) - which was auto installed. So something changed during the update - which a clean re-install of TVSU also doesn't appear to solve.
the 'CTO' siffix on my machine just indicates it was a custom configuration when bought off the Lenovo site (ie Optimus graphics, extra memory - nothing particulalry special).
05-24-2012 05:11 PM
CTO is not the problem. Most end-user systems are CTO and as far as I know you are the only person reporting this problem with the latest version of TVSU. The problem is something else.
Did you try changing that registry entry to THINK?