07-09-2010 05:55 AM
I am running Win 7 64-bit on a new T-410. TVSU has never worked. I have re-downloaded and reinstalled several times. Whenever I try to load the program, the same error occurs. Here is the error log:
Problem Event Name: APPCRASH
Application Name: tvsu.exe
Application Version: 18.104.22.168
Application Timestamp: 4abb884b
Fault Module Name: tvsutil.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 4adc2eb7
Exception Code: c0000005
Exception Offset: 00002683
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 2ac3
Additional Information 2: 2ac3e0a5a88496a511e3fb7db5121704
Additional Information 3: ff1c
Additional Information 4: ff1c95de237ac1f347af2a330da086f1
I see similar issues listed by others in the community, but no solutions. Any ideas?
Solved! Go to Solution.
10-19-2010 06:36 AM
Amazingly, the new version of “Device Experience” seems to have solved my issue. Since installing it, R and R can recognize and use external USB drives and TVSU loads without incident….
04-01-2011 11:55 AM
we had this same problem on two computers in our office. When we checked in event viewer, we could see that it did not recognize the model or serial number. an IBM rep had to use some maintenance software to modify the flash bios. it could not be done by phone. check your event viewer under the Lenovo section