05-23-2012 08:06 AM
Same issue here more recently; I haven't seen this for a while with regards to the software nomally being very stable across builds and models out-of-the-box. I work as an IT professional and I work with a lot of Lenovo laptops on a daily basis.
someotherguy, I have a brand new Lenovo Thinkpad T520 and it's not working properly -- exact same error as the original post. I haven't encountered this more than a few times in my line of work and normally the error is out-of-date Lenovo System Update software that has to be downloaded directly from the website. This time isn't working. I'm running 4.03 on this T520 laptop.
S/N: R9-NYY61 (12/05)
Thank you for any help you can provide.
05-23-2012 08:12 AM - last edited on 05-23-2012 10:56 AM by andyP
05-23-2012 08:48 AM
I'll keep this active until downloaded / completed.
Thank you so much.
05-23-2012 10:11 AM
Thanks for the logs, Morris. That helps a lot. I can see that your issue is stemming from the fact that TVSU did not detect you system properly. In order to understand why, could you please tell us how this system set up? Was Windows 7 installed cleanly using UEFI boot option in BIOS? Was an older version of TVSU installed first and then upgraded to the latest? Was any othe Lenovo software installed before TVSU was installed?
That information will help us understand how users get into this situation.
To fix it so TVSU works for you there are two options. The first thing you can try is edit the registry at
05-23-2012 01:29 PM
Thank you for the reply; that is marvelous. I changed the registry key (it was set to UNDEFINED) as recommended to "THINK". Fired up the "ThinkVantage System Update" tool and finally passed the 15% mark -- and recognized the servers! I'm running it right now and am very impressed.
With regards to how this occured -- its kind of a mixed bag of key elements:
1) Received as new out of the box with Windows 7 64-bit. Great for the most part. I have to assume it was a clean install.
2) Standard Install Procedure (however, it is hard to recall *exactly* in which order)
Lenovo System Update
MS Office 2010 32-bit
Symantec Antivirus 64-bit
Norton Internet Security
MS Office 2010 Trial
Windows Live Suite
3) Installed ThinkVantage System Update through the "Lenovo ThinkVantage Tools" (was greyed out).
4) Attempted to run; nothing. Downloaded newer version software from the website and installed again. No change.
Sorry I can't offer more insight about the process of how this occured -- I realize how difficult this may be to replicate a similar scenario in the lab. In my opinion, the install from the Lenovo ThinkVantage tools may have been the FUBAR step where it missed the registry key properly. This one critical step made all the difference -- however I am unsure of how it came about.