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Question

Norton Internet Security installed on Windows XP, Vista or Windows 7 systems, Rescue and Recovery (RnR) shows an error message that some Norton files are corrupted or under using currently used by another application.  RnR cannot create a backup until all the Norton files have been skipped.

Answer

Norton products have a security feature that prevents outside programs from making changes to the Norton product.
This security feature can prevent backup software from backing up certain Norton files, which may result in errors

when attempting a backup.

 

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Temporarily turn off the Norton Product Tamper Protection before you run your backup.

STEP 1

Temporarily turn off Norton Product Tamper Protection.

- Start Norton product.
- In the Computer pane, click Settings.
- Click Miscellaneous Settings.
- Under Product Security, next to Norton Product Tamper Protection, click the status indicator to disable.
- In the Settings window, click Apply.
- Click OK.

STEP 2

- Run your backup software.
- Follow the steps to run your backup software.

STEP 3

Turn on Norton Product Tamper Protection
 
- Start Norton product.
- In the Computer pane, click Settings.
- Click Miscellaneous Settings.
- Under Product Security, next to Norton Product Tamper Protection, click the status indicator to turn it On.
- In the Settings window, click Apply.
- Click OK.

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