08-29-2011 01:29 PM - edited 08-29-2011 01:32 PM
Faulting Application Path: C:\Program Files\PC-Doctor\pcdrcui.exe
Problem Event Name: CLR20r3
Problem Signature 01: pcdrcui.exe
Problem Signature 02: 6.0.5849.23
Problem Signature 03: 4e089982
Problem Signature 04: mscorlib
Problem Signature 05: 18.104.22.168
Problem Signature 06: 4d8cdc57
Problem Signature 07: 20c8
Problem Signature 08: 143
Problem Signature 09: N3CTRYE2KN3C34SGL4ZQYRBFTE4M13NB
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 4108
Extra information about the problem
Bucket ID: 2157142018
The LTT 6.0.5849.23 tends to crash by itself once launched - see error report. Interstingly using autorun from sysinternals and disabling in the tasks scheduleur the sessionchecker.exe seems - and restarting - seems to enable LTT to run... Strange...anyway
08-30-2011 04:43 PM
Calabrache & swanSF,
It could be caused by a couple different things. First, see if there is a "journal file" for our database. This file contains information to be written in the database.
1. Open the Start menu, select My Computer and navigate to C:\Program Files\PC-Doctor\
2. Look in the folder for "resource.db-journal"
If the file exists, I will need to provide some additional instructions. If not, please provide the log files described below.
a. Open the Start menu, select My Computer and navigate to %APPDATA%\PCDr\
b. Select all Files (Ctrl+A), right-click and select Send To | Compressed (zip) folder
c. Send the ZIP file created
d. Open the Start menu, select My Computer and navigate to C:\ProgramData\PCDr
e. Select all files (Ctrl+A), right-click and select Send To | Compressed (zip) folder
f. Send the ZIP file created
You can send them to firstname.lastname@example.org
08-30-2011 04:47 PM
LTT relies on information provided by the Lenovo warranty portal. I assume that their system will be updated soon. Once you confirm that the portal is correct, open LTT, click the Support button on the dashboard and then the Update Warranty Information button.