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6 Posts

04-03-2015

USA

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W550s speaker sounds

2015-04-03, 14:01 PM

Hello,

 

I just wanted to make sure if I had a bad speaker, or others had the same problem. I just got the W550s in the mail, and as soon as I started using it in my room, I've notices a sound that the speaker would make after any sound played on windows. the sound would sound something like sssssssssssss sound, it is super weird. Does anyone else have this issue? It is pretty loud enough that you can't miss it, and it is a bit annoying...

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1609 Posts

09-16-2014

United States of America

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Re: W550s speaker sounds

2015-10-02, 14:34 PM

The Lenovo investigation into customer reports of excessive speaker noise when playing through internal speakers on W550s and T550 laptops has concluded. A solution has been put in place.

 

If you are experiencing this issue, please contact Lenovo Service for Support and reference Service TIP SF15-T0065/ HT104239.  

 

Admin edit - here is a link that a support agent can use if they are signed into the support site with their credentials.

 

Thank you,

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9644 Posts

12-27-2009

Canada

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Re: W550s speaker sounds

2015-04-04, 22:21 PM
Does the sound come through the headphones instead if you plug a pair in?

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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6 Posts

04-03-2015

USA

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Re: W550s speaker sounds

2015-04-06, 19:47 PM

Oddly, yes. Even when i plug in a headphone, the ssss sound goes off for 3-5 seconds.

 

Do any of you guys think think this is a bad speaker, or it is a problem with the computer itself? I was wondering if anyone else had this issue. How would I even go about requesting a warranty request for such a thing?

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9644 Posts

12-27-2009

Canada

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Re: W550s speaker sounds

2015-04-06, 20:55 PM
So the same sound does come through the headphones? What do you mean by "goes off for 3-5 seconds".

If so, this is probably the same issue as these:
http://forums.lenovo.com/t5/W-Series-ThinkPad-Laptops/W540-Speaker-hissing-sound/td-p/1426495
https://forums.lenovo.com/t5/T400-T500-and-newer-T-series/T440s-speaker-noise/td-p/1339883/page/16

W520: 2960XM, Q2000M @ 1091/1380, 32GB RAM, 500GB&750GB HDD & 500GB SSD, FHD&MB168B+
X61T: L7500, 4GB RAM, 500GB HDD, XGA screen, Ultrabase
W550s: 5600U, K620M at 1164/1281, 16GB RAM, 512GB SSD, 3K touchscreen
X200s: SL9400, 6GB RAM, 64GB SD card, WXGA+ screen
TPT1: 1839-23U
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6 Posts

04-03-2015

USA

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Re: W550s speaker sounds

2015-04-06, 21:05 PM

Thank ColonelONeill,

 

Yes, it is the same issue as those of the other series. Quite surprised that they have been an issue for this long, yet not fully addressed with a brand new line of the W550s! It has gotten to a point where it is quite noticeable, and I will be contacting Lenovo today regarding this issue...

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24 Posts

04-09-2015

Jersey City, NJ

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Re: W550s speaker sounds

2015-04-11, 23:52 PM

I have this same issue, unfortunately, and it's REALLY noticeable and annoying.

 

I don't think this issue is solved yet from what I've been reading. Does anyone know?

 

 

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11 Posts

05-19-2015

United States

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Re: W550s speaker sounds

2015-05-19, 3:51 AM
I have this issue too. The hiss comes and goes from time to time, at a pretty much constant volume.
It'll disappear after mute. But it comes back even it's at the lowest volume.
I've updated to the newest BIOS as of 5/18/2015.
Hopefully Lenovo could solve this issue ASAP.
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11 Posts

05-19-2015

United States

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Re: W550s speaker sounds

2015-05-19, 7:42 AM
Can you please share how you fixed the issue? Thank you.
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15 Posts

05-28-2015

KSA

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Re: W550s speaker sounds

2015-05-28, 22:39 PM

I can confirm the same issue with my new W550s. Listening to audio from Youtube or Netflix is really bad and distorded with this buzzing sound. I am not sure whether this is a hardware or a software issue. 

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1609 Posts

09-16-2014

United States of America

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Re: W550s speaker sounds

2015-06-14, 15:59 PM

I am investigating customer reports of unexplained speaker noise on W550s laptops.

 

It would help me with my investigation if you would share the product number or P/N of your device and the BIOS version it is running.

 

Thank you,

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