09-24-2008 06:24 PM
Guess what? My new arrived w500 has the same problem... Even worse, the whole w500 looks like a cheap plastic box compared with old versions such as T series..
Disappointed... Pressing the brand new w500 keyboard feels like some of the keys will never bounce back...and of course with incredible noises.
Will return tomorrow if no replacement can be provided.
09-28-2008 12:20 PM
09-28-2008 12:42 PM
Yeah poor tech/customer support... the only thing you can do is to keep calling them asking for the DOA #... that's what I did. And try faxing your proof of purchase again before calling them. Your new machine will never come if a DOA # is not created and the DOA case has not been approved by Lenovo Canada.
They've told me the DOA request has been sent to the production and my replacement should arrive in 1-2 weeks. The funny thing is they kind of admitted the keyboard is a common issue for w500, which is practically telling everyone out there to pray everyday for their orders before the machine is arrived.
It's been an unpleasant experience ever since my original order was made... I'm not sure I'll keep the 2nd machine if noting is improved.
09-30-2008 09:07 AM
I am keen to buy W500,but have been reading on different forums about keyboard problems that the ne T/W series are having,
Has this problem been resolved?Or it's till there and i should look for different options,even T500 has it too but not the like the left side problem that W500 has.
09-30-2008 09:15 AM
Well I am happy with my W500 now... but I did have to send the first one back and get a replacement due to the keyboard.. The second one I got was fine though... The issue with the first was the left side "sank" upon every keystroke.. especially "a" and "s" which get hit alot... It wasn't the clicking of the keys, it was the entire keyboard-plate sinking/shifting around whenever you pushed a key on the left side. The right side, on the other hand, was nice and solid. I took it apart and found that the keyboard was "warped" a bit and wouldn't seat properly which caused the sinking/wobbeling.... Definitely a defect. The second one I got obviously didn't have this problem.
All that aside, I like the W500 now that I have a good keyboard. That resolution and speed are SWEET. I went ahead and got the 9cell battery, but I think I should have got the 6.... I really don't like it sticking out as much as it does. I would rather just have the 6 in there most of the time, and keep the 9 as a backup for emergencies...
Good luck. (it is a good machine, but you just need to check on the keyboard when it arrives). It is easy to figure out if you got a good one or a bad one.
09-30-2008 09:24 AM
I shall be using Thinpad for the first time in My Life would be great,if you tell what all to look for to ensure that there is no sink in the keyboard!
09-30-2008 12:14 PM
10-01-2008 08:58 AM
My suggestion is, if you don't need the machine immediately, wait for a while for those known issues to be fixed (if possible) by Lenovo.
If you are willing to risking, there's a chance (even it could be a small chance) you will hit on a bad box.
10-01-2008 10:41 PM
10-06-2008 03:43 PM
I've started a fresh discussion on this matter in the general discussion area. The intent will be to gather some constructive feedback from customers who have received a new T400 / T500 / W500 system and have feedback on the keyboard.
I'd like to consolidate the discussion, so I'm going to lock this thread in favor of the new one where we are seeking specific feedback.
I appreciate everyone's involvement in the discussion so far, and hope forum members who have received one of these systems will provide feedback based on first hand experience.