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Community SeniorMod
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Question

How Do I Find Help from Microsoft and Lenovo For Windows 10 Problems?

Answer

If you are experiencing issues with your Windows 10 computer and have been looking for help, this article offers several built-in support options and online resources that are available.


For Windows 10 you will find most of your support online. The following options are available:


1] Clicking on the Fn+ F1 key will normally start your default browser offering you Bing results about Windows 10 Help.


2] Typing help in taskbar search will display the Get Started app in its results.

 

3] For best results be sure that you have configured Settings > System > Notifications & actions to ON for the Show me tips about Windows choices.

 

4] Optionally the taskbar, search bar, or ask Cortana is available to search online for help.

 

5] The built-in Contact Support App can open a chat session with a support agent or arrange a call-back with Microsoft. This should be one of your first steps to obtaining help from Microsoft.

 

6] Microsoft Customer Service also provides another way to contact them by virtual chat. (You may need to use a specific link for your country.)

 

7] Phone contact and worldwide addresses for Microsoft Customer Support are available via https://support.microsoft.com/en-us/contactus/

 

8] Microsoft provides a Disability Answer Desk for customers with disabilities to find support with Microsoft Office and Windows including product Issues, accessibility questions, and use of assistive technology . Telephone, video phone and chat options are offered on this page.

 

9] Microsoft Support’s Official Twitter Account is @MicrosoftHelps.

 

10] It is also possible to obtain help from the Microsoft Store online or locally if there is one in your area.. The page includes some paid options as well.

 

11] In addition, Microsoft has not only Answers Forums with a search component, but several other resources:
When you contact Microsoft Support for any help, the support professional may give you a Passkey. You will be required to open the Microsoft Support Diagnostic Tool and enter the Passkey.
Once a support session is started, you may be asked to use one or more of the following:

Microsoft Support Diagnostic Tool (MSDT) is used by Microsoft Support to help diagnose Windows problems.
Microsoft Product Support Reporting Tool facilitates the gathering of critical system and logging information used in troubleshooting support issues. This information helps to diagnose problems in the software quickly to provide solutions.
Microsoft Easy Assist allows Microsoft Support Agents to remotely connect to your computer in order to assist you. Using a secure connection, the support staff member can view your desktop, perform diagnostics, and initiate troubleshooting steps.

 

12] You may also find information pertaining to Windows 10 on your Lenovo product by searching here at Lenovo Community. Several language communities are available. In your search remember to use specifics such as the error you receive and your system’s model name. (*Note: Whenever posting for help in the public online forums never post your serial number. That is considered personal information.) Most likely you will find a related discussion or a helpful Knowledge Base Article . Feel free to ask other members for help. If you are not already familiar with them, Lenovo Community Forum Guidelines are HERE


The following helpful tips offered by Lenovo would apply to most moderated online tech support forums:

 

*Let search be your friend - Please search the board relevant to your product before creating a new thread; there may already be a discussion or solution for the issue you are experiencing. If there is already a discussion thread please join in that discussion rather than starting a new one. Creating a new discussion thread on the same subject splits the discussion making it difficult to follow and risks being overlooked...


*Choose a great title - Please use descriptive titles when starting a new discussion - at minimum, these should include the model of phone and the symptom or issue....


*Stay on topic - Please keep discussion focused on a single product and set of symptoms.. Discussing multiple issues & models in the same thread will make it impossible to identify a single solution. If you are experiencing more than one issue, please look for existing threads for each symptom and start new ones as needed...

 

*Help create the kind of forum experience that you want to have. If you found this forum through Google or another search engine, it was because someone else posted the symptoms and model information that you have searched on. If you found a discussion with a marked solution that solved your problem, it is because others posted to clearly define the problem, offered suggestions, and finally confirmed what had fixed the problem. Your positive contributions will help others!"


Windows 10 discussions are HERE.

 

13] In addition to the Community Forums, Lenovo provides a Support page
where customers can find drivers and other downloads for Lenovo hardware and other information such as Lenovo Product Security Advisories

”Contact Us” and other resources are listed at the bottom the main support page. If you opt to call Lenovo Tech Support depending on the type of support that you arrange, an agent may be able to remotely access your computer. If your warranty contract provides for on-site support, you may be asked to use that option.


With the availability of all the above resources and a little time, everyone should be comfortable looking for help with Windows 10 and Lenovo Products.

 

Sources:

https://answers.microsoft.com/en-us/page/gettingstarted?auth=1
https://www.digitalcitizen.life/how-use-contact-support-app-windows-10-get-help-microsoft
https://forums.lenovo.com/t5/Welcome-FAQs/Lenovo-Community-Participation-Rules/m-p/1
https://forums.lenovo.com/t5/P2-P2a42-Smartphones/Important-guidance-from-the-Community-Team/td-p/35...
https://home.diagnostics.support.microsoft.com/

 

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