05-21-2018 12:38 AM
I followed your directions and it worked. I had to sign in with my PIN and then redo the fingerprint registration but it worked after that.
09-29-2019 01:47 PM
For Lenovo Flex 5, I have tried every "solution" I could find. Yes, you can apply a fix and the fingerprint reader will work. But within 3 more logins it will again fail. Sometimes a reboot works but, more often than not, you will need to reapply the recommended solution to get the fingerprint reader working again.
Have never seen such a sporadic and intermittent failure/error in my life. One would assume that an applied fix would be long-term: if the fingerprint reader works once it should continue to work, right? There has to be something consistently occurring between Windows 10 and Synaptics to make this such an intermittent and terminal error.
09-29-2019 09:11 PM
I have upated all of my machines to 1903 in readyness for the next major updates which will require it to be installed.
All of my machines have finger scanners, they had to be enabled with a policy but otherwise they have not been an issue. My machines are corporate so I have lots of corporate experience to keep them operational and fully functional.
gpedit.msc where you can find what you need
10-30-2019 11:01 AM - edited 10-30-2019 12:00 PM
I just purchased a new Lenovo P53 with the Synaptics UWP WBDI fingerprint reader and my exerpience is the same. Uninstall/reinstall the driver and everything works, then the reader becomes increasingly unstable over time until it no longer works. Repeat the uninstall/reinstall and everything works again but eventually fails again.
I never experienced any issues with my previous Lenovo P50 that uses the older Synaptics WBDI - SGX fingerprint reader so I suspect this is a hardware realated issue with the new UWP WBDI.
This forum is littered with posts about this issue over the last 2 years, so I am amazed Lenovo/Synaptic has yet to step up and resolve it. This is a MAJOR FAIL in my books. If they do not resolve this soon, I will be looking elsewhere for my corpoarte PCs.
10-30-2019 11:49 AM
Thanks wleeb! I tried so many solutions that my Flex 5 became unstable and I had to reinstall Windows 10, which created an entirely new challenge and $$ to recover.
11-20-2019 07:32 AM
I've had the fingerprint reader problem (code 10) on and off since I got this machine. Every now and then I've read the forums about solving the problem and tried everyone of them. Eventually I bumped into a thread where one user just had come to a conclusion that it's a problem in cabling of the fingerprint device. I gave mine few little knocks and it started working again. So my vote goes to hardware problem. Anticlimax I know.