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x1-5th
Paper Tape
Posts: 5
Registered: ‎05-10-2018
Location: US
Views: 58,843
Message 1 of 14

Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

X1 Carbon 5th Generation - 20HR series, Windows 10 Pro

Windows version now 10.0.17134

BIOS date 3/2/18

 

After the automatic Win 10 April 2018 (ver 1803) update, my fingerprint reader stopped working. Had no issues prior.

 

I have tried all suggested fixes, but no luck.

 - Checked enabled in BIOS - ok

 - Deleted driver, searched for and added driver in Device Manager - didn't work

 - Deleted and re-installed fingerpirnt driver from Lenovo support website - didn't work

 - Ran driver update tool from Lenovo support site (Lenovo service bridge)

 

Synaptics WBDI(SGX enabled) driver status still says - "This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"

 

Windows Hello used to work fine - now says "Windows Hello isn't available on this device.

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 58,720
Message 2 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

Dear customer,

I reported the issue to development team. Note that same issue also discussed at below, it marked "Solved" however, it actually doesn't solve.

https://forums.lenovo.com/t5/Windows-10/Synaptics-WBDI-SGX-enabled-Fingerprint-Broken-on-X270-after/...

 

 

x1-5th
Paper Tape
Posts: 5
Registered: ‎05-10-2018
Location: US
Views: 58,688
Message 3 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

I found (in another post) a driver solution that works temporarily.

 

https://support.lenovo.com/by/th/downloads/DS500825 

 

Lenovo Employee Rydeen
Lenovo Employee
Posts: 361
Registered: ‎03-03-2017
Location: JP
Views: 58,604
Message 4 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

Dear customer,

have you tried the below driver instead of the driver for Thinkpad A275/A475 driver ?

https://pcsupport.lenovo.com/us/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-... (v5.2.3531.26)

 

lubomird
Blue Screen Again
Posts: 1
Registered: ‎05-15-2018
Location: SK
Views: 58,474
Message 5 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

Dear Lenovo Community,

 

this has worked for me. Steps to fix:

1) Uninstall Driver and make sure you check "Remove Driver Data" from your computer

2) Download driver from this location:

https://support.lenovo.com/us/en/downloads/ds500825

3) Install (execute) r04fp03w.exe from the above link and click "Next", "Next",...

 

 

Wait until the driver is being installed.

If you don't see the driver then "Scan for hardware changes" in Device Manager and reinstall the driver again.

After installation check:

Driver Date: 7. January 2018

Driver Version: 5.2.3527.26

 

This driver would work for Windows 10 (x64) Version 1803 (April 2018 update) on Lenovo X1 Carbon(5th, 20HR)

 

 

 

 

 

 

vegan-fanatic
Token Ring
Posts: 344
Registered: ‎05-27-2017
Location: CA
Views: 58,458
Message 6 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

I found i needed to remove the fingers and enroll them fresh to get it working properlty

 

I own: T400 T500 X220 X230 all running Windows 10 Professional
usrcm
Fanfold Paper
Posts: 4
Registered: ‎05-17-2018
Location: ES
Views: 58,278
Message 7 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

This solution is not working for my Lenovo x270.

 

Last windows update destroyed it Smiley Sad

 

PLEASE HELP

x1-5th
Paper Tape
Posts: 5
Registered: ‎05-10-2018
Location: US
Views: 58,270
Message 8 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

Try this (from another thread).  A few of us were able to get it going again...

 

https://forums.lenovo.com/t5/Windows-10/Windows-10-s-April-2018-Update-1803-Lenovo-P50-Synaptics/m-p...

 

EasonCheung
What's DOS?
Posts: 1
Registered: ‎05-19-2018
Location: HK
Views: 57,899
Message 9 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

Dear Lenovo Community,

 

My laptop is T470P and after I tried the following driver, I found it works though it is released in 2015 Smiley Happy

https://pcsupport.lenovo.com/hk/en/downloads/ds103638

 

image.pngimage.pngimage.pngimage.png

jaycle
What's DOS?
Posts: 1
Registered: ‎05-19-2018
Location: US
Views: 57,808
Message 10 of 14

Re: Fingerprint reader and Synaptics WBDI driver not working after Win 10 April 2018 update

lubomird's solution worked for me. I had to install through the "have disk" steps though because Windows kept telling me I had the best driver.

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