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CarlosSanchiz
Paper Tape
Posts: 5
Registered: ‎05-19-2018
Location: US
Views: 2,388
Message 1 of 5

L470 and Windows 10 Build 1803

Hi all! 

 

Recently I have bough a new L470, and when trying to upgrade to 1803 version I have a error message:

 

Hardware not supported

 

any Idea? 

 

Thnks in advance

rogerthn
Paper Tape
Posts: 4
Registered: ‎05-20-2018
Location: SE
Views: 2,290
Message 2 of 5

Re: L470 and Windows 10 Build 1803

I do have the same issue and I've tried all on https://support.lenovo.com/ua/en/solutions/ht103745

Message according to enclosed file

CarlosSanchiz
Paper Tape
Posts: 5
Registered: ‎05-19-2018
Location: US
Views: 2,285
Message 3 of 5

Re: L470 and Windows 10 Build 1803

I was able to install it

 

download the windows upgrade assistant, when it download the 1803 version enable airplane mode and install it

 

after that, reboot the laptop and enable normal mode again and run the windows update 

rogerthn
Paper Tape
Posts: 4
Registered: ‎05-20-2018
Location: SE
Views: 2,267
Message 4 of 5

Re: L470 and Windows 10 Build 1803

Thanks!

Disconnected network during installation did the trick

JeanNygaard
What's DOS?
Posts: 1
Registered: ‎05-24-2018
Location: DK
Views: 1,829
Message 5 of 5

Re: L470 and Windows 10 Build 1803

I had the same error on two L570's. It appears the error message is actually correct. The hardware is not supported.

It's if the machine has an Intel SSD 600p or Intel SSD Pro 6000p, sometimes identified in the Hardware manager as a SSDPEKKF256G7L or similar.

 

Master_Len wrote this on another post in this forum:

 

The upgrade is blocked for a reason. As I said before some Intel SSD disks are having some major issues with the new Windows 1803 upgrade. Maybe you better read the thread I started on the Intel forums, especially the reply by Eugenio F.:

 

'Just as explained in the Microsoft* article you shared, Microsoft has temporarily paused the Windows 10* April 2018 Update (also known as RS4) on select devices with Intel® SSD 600p Series and Intel® SSD Pro 6000p Series due to issues that may cause a system to crash and enter a UEFI screen after reboot. Microsoft is working on a resolution that will allow the April 2018 Update on these devices in the near future.'

 

https://communities.intel.com/thread/125292

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