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Vale7
Serial Port
Posts: 27
Registered: ‎01-03-2016
Location: Italia
Views: 4,366
Message 21 of 28

Re: Lenovo ACPI driver not installing

Looks like the driver has been updated again - the download page displays the date 24/7/2016. Unfortunately, I still can't see a difference - it doesn't seem to work correctly, or at all. When I click on it, nothing happens... and the date on the file still goes back to August 2015...

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Lenovo Employee hzfdbd
Lenovo Employee
Posts: 415
Registered: ‎03-11-2008
Location: CN
Views: 4,263
Message 22 of 28

Re: Lenovo ACPI driver not installing

The updated date of the web is because new machine modle was added for this driver.

The driver itself was not updated. This driver is not frequently updated.

MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 4,235
Message 23 of 28

Re: Lenovo ACPI driver not installing

Thanks for this clarification - is it correct to assume that when checking for system updates, if Lenovo Companion does not show any new drivers, that there are in fact no new drivers available then regardless of the dates listed on the Support site?
Lenovo Employee hzfdbd
Lenovo Employee
Posts: 415
Registered: ‎03-11-2008
Location: CN
Views: 4,138
Message 24 of 28

Re: Lenovo ACPI driver not installing

For lenovo machine, except for Think system, some drivers may not be in Companion or system update.

But you could check windows update in device manager.

If there is no newer version, then the installed driver is the latest version.

Acm-1899
What's DOS?
Posts: 1
Registered: ‎08-25-2016
Location: IR
Views: 3,882
Message 25 of 28

Re: Lenovo ACPI driver not installing

I have the same problem. i downloaded the driver today. it was updated couple days ago.

but once i want to install it, it just won't.

can't install (upgrade).

and in device manager it says that it's up to date, although its date is old (2015).

khele
What's DOS?
Posts: 1
Registered: ‎08-26-2016
Location: FI
Views: 3,849
Message 26 of 28

Re: Lenovo ACPI driver not installing

When installing with the log enabled, the following log information is recorded:

(Which shows the reason why the installation doesn't start)

 

2016-08-26 19:46:17.250 Windows version: 6.3.9600 (NT platform: Yes)
2016-08-26 19:46:17.250 64-bit Windows: Yes
2016-08-26 19:46:17.250 Processor architecture: x64
2016-08-26 19:46:17.250 User privileges: Administrative
2016-08-26 19:46:17.250 64-bit install mode: Yes
2016-08-26 19:46:17.250 Created temporary directory: C:\Users\Krist\AppData\Local\Temp\is-8OR5S.tmp

2016-08-26 19:46:17.266 InitializeSetup returned False; aborting.
2016-08-26 19:46:17.266 Got EAbort exception.
2016-08-26 19:46:17.266 Deinitializing Setup.
2016-08-26 19:46:17.266 Log closed.

 

Can a Lenovo employee comment on this how this could be fixed?

 

 

yoga13win10
Fanfold Paper
Posts: 6
Registered: ‎03-17-2016
Location: uk
Views: 3,831
Message 27 of 28

Re: Lenovo ACPI driver not installing

Thanks for that log!

Proved what we've been saying all along.

Good luck with support from Lenovo hahaha.

As soon as they make money on a product they bury heads in the sand and drop support like a hot rock. Noticeably worse than even Microsoft online support sadly.. this forum is a dystopian wasteland in a world where industry takes your money and doesn't care. Forum posts disintegrating in the dust over many years. I think Lenovo assume forum posts are biodegradable and will evaporate given enough head-in-the-sand time.

You pay £900 for a laptop from a company that looks good.. then you find it's all just somke and mirrors.. might as well buy from a reputable company next time.. I know where my money's going when I rid this product!
MattDN93
802.11n
Posts: 142
Registered: ‎02-13-2016
Location: Durban, ZA
Views: 3,818
Message 28 of 28

Re: Lenovo ACPI driver not installing

Good news! (Kind of)

This was from a thread here: https://forums.lenovo.com/t5/Lenovo-IdeaPad-100-305-500-Edge/Energy-Management-Driver-won-t-install-...

"I had the same problem. I found a utility that let me extract the contents of the installer. After I did that, I went to Device Manager. located Lenovo ACPI-Compliant Virtual Power Controller in Device Manager, right-clicked it, and updated the driver with the drivers I extracted with innoextract."

Utility download link: http://constexpr.org/innoextract/

 

EDIT: Checked the contents with Innoextract - they're indeed 2015 versions and exactly the same as what's installed. No point in installing them.

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