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aypeekay47
What's DOS?
Posts: 1
Registered: ‎05-21-2018
Location: US
Views: 4,778
Message 1 of 3

Lenovo X1 Carbon 5th Gen Windows Hello Fingerprint not working

My X1 Carbon 5th Gen type 20HR just updated to windows 10 version 1803 and suddenly the Windows Hello Fingerprint will not work.

 

It appears as if the fingerprint scanner is not on at all.

 

I have tried:

1. Checking for windows updates, everything is fully up to date

2. Double checked that biometrics are enabled in computer configuration > administrative templates

3. Uninstalled fingerprint scanner device and driver with restart

 

None have worked.

 

Any idea?

 

Community SeniorMod
Community SeniorMod
Posts: 10,037
Registered: ‎01-01-2010
Location: US
Views: 4,743
Message 2 of 3

Re: Lenovo X1 Carbon 5th Gen Windows Hello Fingerprint not working

Latest BIOS?  Do you also use fingerprint for pre-desktop authentication?  (Power on or disk password)

 

How does it  appear in device manager?


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
nzab
Paper Tape
Posts: 5
Registered: ‎05-12-2018
Location: NZ
Views: 4,707
Message 3 of 3

Re: Lenovo X1 Carbon 5th Gen Windows Hello Fingerprint not working

Hi

 

I had this issue but was ultimately able to resolve it.  Refer to:

 

https://forums.lenovo.com/t5/Windows-10/Windows-10-April-2018-Update-1803-Windows-Hello-Synaptics-WB...

 

 

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