05-21-2018 08:48 PM
My X1 Carbon 5th Gen type 20HR just updated to windows 10 version 1803 and suddenly the Windows Hello Fingerprint will not work.
It appears as if the fingerprint scanner is not on at all.
I have tried:
1. Checking for windows updates, everything is fully up to date
2. Double checked that biometrics are enabled in computer configuration > administrative templates
3. Uninstalled fingerprint scanner device and driver with restart
None have worked.
05-21-2018 11:38 PM - edited 05-21-2018 11:39 PM
Latest BIOS? Do you also use fingerprint for pre-desktop authentication? (Power on or disk password)
How does it appear in device manager?
05-22-2018 04:12 AM
I had this issue but was ultimately able to resolve it. Refer to: