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FNSQ
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Posts: 5
Registered: ‎05-10-2018
Location: LA
Views: 10,716
Message 1 of 11

Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

i have a Lenovo thinkpad x270 and i can't use finger reader After upgrade windows 10 Version 1803 (OS Build 17134.48) fingerprint is not working. please help me.

 

errors.png 

JDGillis
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Registered: ‎12-11-2015
Location: US
Views: 10,660
Message 2 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

There is a new driver (version 5.2.3531.26) that was released by Lenovo on May 3rd 2018 for that device, so if you are not running that version you should download and install it to see if it resolves your issue.   My guess is that it was released due to the issue you are seeing.

 

Note:  If your model is not a Type 20HN, 20HM, make sure to select the correct model on the pages linked below.

 

X270 (Type 20HN, 20HM) Laptop (ThinkPad) driver downloads

 

Synaptics Metallica MOC Touch Fingerprint Driver (version 5.2.3531.26) for Type 20HN, 20HM

https://download.lenovo.com/pccbbs/mobiles/n1mgf11w.exe

 

Best of luck,

FNSQ
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Registered: ‎05-10-2018
Location: LA
Views: 10,594
Message 3 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

it's not working.

my model X270 20HM. 

error2.png

JDGillis
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Posts: 2,414
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Views: 10,556
Message 4 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

You marked it solved, did you get it working?

FNSQ
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Posts: 5
Registered: ‎05-10-2018
Location: LA
Views: 10,545
Message 5 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

sorry sir. 

when i reboot it's not work. and i want to know supervisor password for BIOS Configuration.

thanks.

JDGillis
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Posts: 2,414
Registered: ‎12-11-2015
Location: US
Views: 10,539
Message 6 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

Sorry to hear that it is still not working

 

Unfortunately there is no way I know of to clear the supervisor password for the BIOS other than replacing the motherboard, because it is a low level security feature designed to prevent access to anyone other than the person who set the password.

FNSQ
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Posts: 5
Registered: ‎05-10-2018
Location: LA
Views: 10,522
Message 7 of 11

Re: Synaptics WBDI(SGX enabled)- Fingerprint Broken on X270 after upgrade windows Version 1803

i'm very sad, now i can't login to windows, my fingerprint matched but i know Supervisor Password.

please help me. Error1.pngerror2.jpg

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natbgsy
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Posts: 8
Registered: ‎09-13-2016
Location: GB
Views: 10,027
Message 8 of 11

Thinkpad x270 fingerprint reader no longer working

Hi

I recently applied the Windows 10 April update to my x270. Everything worked okay however Windows Hello and the fingerprint reader no longer work.

 

I have checked the Biometric settings in device manager and the Synaptics WBDI (SGX enabled) device is showing the following status

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

{Operation Failed}
The requested operation was unsuccessful".

 

I have checked everything is enabled in the Bios and also uninstalled and resinstalled the device from Lenovo.

 

Has anyone else experienced this issue. Is it a driver incompatability with updated windows 10?

Is there an updated driver somewhere please?

 

Thanks in advance

 

Mar_K
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Posts: 5
Registered: ‎05-15-2018
Location: US
Views: 9,916
Message 9 of 11

Re: Thinkpad x270 fingerprint reader no longer working

It's all caused by the dreaded Windows Update 1803. 

 

A simple driver update doesn't work. I tried and failed. 

 

This guy's method, however works: 

https://forums.lenovo.com/t5/Windows-10/Windows-10-s-April-2018-Update-1803-Lenovo-P50-Synaptics/m-p...

 

Just make sure, that you download exactly the packages he links to and that you first uninstall (delete) the device entirely (when asked, check 'also delete software') from device manager before you install the package.  

The 5.2.3527.26 package needs to be about 27 Mb in size! It seems to install the device from scratch, but definitely more than the only 6 Mb large 5.2.3631.26 package. 

 

Btw, I know the first package says it's for a different Thinkpad (ThinkPad A275, A475), but I used it on my P51 and it did do the trick. 

When the fingerprint scanner works again with installation of the first package, you can safely install the second package (only about 6 Mb in size) and this will update your system with the correct driver for your machine 5.2.3531.26. 

 

good luck!

usrcm
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Posts: 4
Registered: ‎05-17-2018
Location: ES
Views: 9,415
Message 10 of 11

Re: Thinkpad x270 fingerprint reader no longer working

None of these solutions are working for my laptop Lenovo Thinkpad x270.

 

It's a shame that Lenovo & Windows are causing so much troubles to its users.

 

I feel abandoned & will have to reset my laptop to its original state.

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