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ineedhelp101
Paper Tape
Posts: 1
Registered: ‎02-26-2018
Location: US
Views: 505
Message 1 of 2

Unable to create New Folder on Desktop: Yoga 710-14ISK Laptop (ideapad)

What: Yoga 710-14ISK Laptop (ideapad).

 

Problem: cannot create New Folder on Desktop

 

Process: I right-click on my desktop to create a 'new folder,' I get the usual list of possible commands.

 

I scroll to 'create new,' in order to create a new folder, the computer freezes for a second, the cursor becomes pixelated, the whole screen goes black for half a second, and then, seemingly, it returns to normal.

 

However, it closes out of the right-click box with all the commands, the cursor starts to freeze for about 3-5 seconds every 1-2 minutes (I can still click, but the cursor is frozen), and I lose the ability to use the TouchPad to scroll vertically and horizontally.

 

I have been able to restore the TouchPad and cursor by uninstalling and reinstalling the driver, but I am still unable to create a New Folder on the Desktop. I have tried to bypass the issue by creating a New Folder via File Explorer, but the same issue occurs. 

 

I would appreciate any suggestions. 

Retired Moderator
Retired Moderator
Posts: 13,719
Registered: ‎12-07-2009
Location: CZ
Views: 448
Message 2 of 2

Re: Unable to create New Folder on Desktop: Yoga 710-14ISK Laptop (ideapad)

This isssue is actually related to Windows 10, not with Yoga. Anyway, it's probably permission issues. Try to create a new account on your Windows and create a new folder on the desktop. If it works, it's related to your account, if it doesn't work, it's related to Windows 10

 

Found some videos at YouTube:

 

https://www.youtube.com/watch?v=sQ53bWpZM3o

https://www.youtube.com/watch?v=PmsUUm8iLNE

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-files-winpc/cant-create-new-folder-in-w...


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