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04-02-2020

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Unable to perform System Update due to the Catalog CRC error check failure

2021-02-23, 5:43 AM

I'm getting the following error message when I perform the system update.

 

Info    2021-02-22 , 09:33:49
    at Tvsu.Engine.Process.HelpCenterQuestProcess.GetCatalogFileLocation(Stream catalogDescritorFile)
    Message: Catalog file server path = https://download.lenovo.com/catalog//20QT_Win10.xml, local path = C:\ProgramData\Lenovo\SystemUpdate\sessionSE\20QT_Win10.xml, CRC = ????????????????????????????????????????????????????????????????

 

Severe    2021-02-22 , 09:33:49
    at Tvsu.Engine.Task.Task.StartExecution()
    Message: An error occurred while the task: ApplicableUpdatesTask executed the process: HelpCenterQuestProcessthe message from exception isCRC Match Failed
    Exception:
        Message: CRC Match Failed
        Type: Tvt.Helpcenter.Quest.CatalogErrorException

Info    2021-02-22 , 09:33:49
    at Tvsukernel.Logic.ProgressThreadEService.HandleResultStatus(Exception e)
    Message: Error trying to connect to an invalid Server.
    Exception:
        Message: CRC Match Failed
        Type: Tvt.Helpcenter.Quest.CatalogErrorException

Info    2021-02-22 , 09:33:49
    at Tvsukernel.Logic.ProgressThreadEService.StartSearch()
    Message: Exception while handling StartSearch.exception info:Tvt.Helpcenter.Quest.CatalogErrorException: CRC Match Failed
   at Tvsu.Engine.Task.Task.StartExecution()
   at Tvsu.Sdk.SuSdk.GetApplicableUpdates(searchingFolderDelegate spd, showErrMsgDelegate sed)
   at Tvsukernel.Logic.ProgressThreadEService.StartSearch()

 

Model: P1 Gen 2 (Type 20QT, 20QU) Laptop (ThinkPad) - Type 20QT

 

CRC error seems to imply that this is an error on the Lenovo side

 

Could I get some help, please?

 

The full log is attached.

 

Thanks

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560 Posts

01-08-2021

Philippines

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Re:Unable to perform System Update due to the Catalog CRC error check failure

2021-02-23, 14:35 PM

Hello mozzi,

 


Welcome to Lenovo Community

 

 

To solve CRC error, you must repair the hard drive by running CHKDSK utility via command prompt. CHKDSK checks the integrity of your hard drive and fixes logical file system errors, bad sectors & file system metadata.

I suggest that you first run diagnostics

Update us how it goes

 

 

Regards, 
Lorenzo_Lenovo



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2 Posts

04-02-2020

United States of America

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Re:Unable to perform System Update due to the Catalog CRC error check failure

2021-02-23, 18:29 PM

Works fine now. Thanks for the prompt reply

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