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5 Posts

05-15-2018

United States of America

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-04, 17:15 PM

@Slion:

At the time (14 May 2018) when I first encountered the problem (soon after the Windows Update 1803 was released and obviously immediately after it was installed on my machine), running Lenovo Vantage System Update didn't do anything for me.
I ran the System Update with multiple searches until no updates were found anymore.

It updated my fingerprint driver from an earlier version to the latest version 5.2.3531.26, but nothing changed. It still didn't work. Then there were no updates available anymore and Lenovo System Update would just not do anything anymore.

It wasn't until I manually removed/uninstalled the device (and software) from the Device Manager and followed the above mentioned install procedure starting with the 27 Mb package, that my fingerprint scanner started working again.

I'm glad that simply running System Update worked for you, I would have liked that too. I just now ran a System Update Check to see whether Lenovo had released a new driver package that would deal with this issue without needing to uninstall the device, but there was no newer driver update found. 5.2.3531.26 is still the latest driver.

Maybe you had a very old driver running, so that one of the 3 packages your System Update was installing was in fact the big 27 Mb 5.2.3527.26 package. Hard to tell from here. :-)

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2 Posts

06-06-2018

Austria

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-06, 13:28 PM

Hi,

 

this guys post and the Intel Driver Update for SGX solved the problem for me.

Fingerprint up and running:

https://www.ugg.li/windows-10-update-1803-synaptics-fingerprint-reader-funktioniert-nicht-mehr/

 

Unfortunately its a german post, but the link to Intel Driver works:

https://downloadcenter.intel.com/download/27234/Intel-Software-Guard-Extensions-Intel-SGX-for-Windows-10-and-Windows-7-for-Intel-NUC-Kits-NUC6i3SY-NUC6i5SY-NUC6i7KYK

 

regards

 

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1 Posts

06-11-2018

United States of America

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-11, 1:15 AM
X1 Yoga 2nd Generation Model 20JD, Fingerprint scanner stopped working after the Win 10 patch in May 2018. Solution in this thread worked to get the Fingerprint scanner working again. My procedures: I called up the Device Menu (Win Key + X) >> Device Manager >> Biometric Devices. I expanded to get the submenu (>), right clicked on Synaptics WBDI (SGX enabled, but errors appeared in the text section) >> Properties >> click Driver tab >> Uninstall Device. Once the driver/device was uninstalled, I downloaded 5.2.3527.26 from the link above - about 28MB. I clicked "Run" when I was asked what to do with the download. When I finished, the Biometric device appeared on the device manager and the driver said it was installed and working. I didn't even need to reboot. All I had to do at from that point is tell Windows Hello to pick the Fingerprint option the next time it went to screen-saver mode. I didn't need to re-do my fingerprint. Thanks for the helpful information!
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2 Posts

06-11-2018

Australia

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-11, 10:32 AM

I have this same problem with my X1 Carbon 4th Generation laptop after Windows updated to verison 1803 last week.

 

I've tried this solution multiple times but I'm not having any luck.

 

I've also tried running the Lenovo Vantage update as another user suggested, but that's not doing anything for me either.

 

Not sure if I'm missing anything, but here's the steps I tried.

 

1. Uninstalled current device through Device Manager (ensured that 'remove associated software' was also ticked').

2. Dowloaded and installed the 27 MB update mentioned in this solution

3. Scanned for hardware changes (device was recognised after several times doing this)

4. Rebooted PC

 

At this point, it still wasn't working, but I also tried reinstalling the latest driver for my laptop as was suggested to do after you got it working.

 

Hoping I am missing something, as this has been frustrating me for the past week. :(

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1 Posts

06-13-2018

Australia

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-13, 6:10 AM

My laptop is X1G5, I am having the same issue like everybody else, I tried the same thing, but no luck like you.

It's like if I restart, the fingerprint works, then after it sleeps, I power on then the fingerprint is lost ( the yellow light is not on anymore)

 

currently, I don't know the solution, I rolled back to W10-1709, and the fingerprint works fine....

 

 

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2 Posts

02-18-2015

United States of America

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-06-15, 0:06 AM

Did not work for me either on a Lenovo E570.  The Win 10 1803 update is the culprit.  My display driver stopped working as well.

 

Still looking for a solution.  

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2 Posts

07-12-2018

Finland

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-07-12, 16:35 PM

I know I'm late to the 'party', but oh well...

 

I tried to do as you said, but I'm not able to find the 27Mb drivers pack. Only thing I can find is about 8 Mb.Is there any way anyone could provide a direct download link? My device is t470p.

 

Thanks!

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1 Posts

01-22-2018

United States of America

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  • Message 28 of 60

Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-07-14, 17:50 PM

Wow, we are late to the party indeed.  Like raaku said the links to the 5.2.3527.26 driver that is 27MB are gone as of July 3rd or 4th, 2018.  You will go around in circles.  Google and Lenovo searches kept sending me to dead ends.

 

So I went sleuthing and piecing together what the missing files could have been from the posts here from numerous broken Fingerprint readers after the April 2018 update.  The breakthrough was understading why the German link to the Intel SGX driver could have worked (kuddos to the person that found it, I'd post your name but I am too aggravated by this ordeal to go looking to give you your due credit).  Even with that driver I could not get it to work, though that may have been out of desperation and aggravation. 

 

So I went looking for the Intel US source and ended up hitting this, https://downloadcenter.intel.com/download/27963/Intel-Software-Guard-Extensions-Intel-SGX-Driver-for-Windows-?v=t .  Intel® Software Guard Extensions (Intel® SGX) Driver for Windows Version: 2.0.101.44269.  Eventually I got mine working, and have figured out what is going on.

 

The missing files in the latest fingerprint driver installers are a version of the Intel SGX package.  Here is what needs to be done:

 

1.  Go into your BIOS and set Intel SGX to Enable (if it is not already, mine was on Software Enabled).

2.  Install the latest available Intel SGX driver from Intel (if you attempt to install with Intel SGX set to Software Enabled it will tell you your OS is not supported, so go into your BIOS and try again).

3.  Delete your current Synaptics WBDI driver from device manager to be safe

4.  Install the latest Synaptics Fingerprint driver version (as of 7/14/18 version 5.2.3531.26).

 

Voila!  My fingerprint reader finally works again.  What a relief...

 

EDIT:  Of course it cannot be this simple, Windows 10 threw the old driver back on after a reboot, still investigating...

 

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2 Posts

07-12-2018

Finland

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-07-14, 18:24 PM

I too got mine finally working. I did everything the original solution suggested except for downloading the 27Mb pack, since it doesn't exist anymore... But downloading the german intel thing and all the things regarding the fingerprint reader on the Lenovo support site solved the problem.

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2 Posts

06-11-2018

Australia

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Re: Windows 10 April 2018 Update (1803): Windows Hello / Synaptics WBD (SGX enabled) Fingerprint Rea

2018-07-21, 16:23 PM

Mine just started working again about a week ago. It seems that both Windows and Lenovo update had run around the time it worked, so either one of them may have rectified the problem.

 

Hopefully others who hadn't been able to fix the issue will work too (and hopefully the issue doesn't re-surface with a future update). It's good to have my fingerprint login again. :)

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