05-12-2018 04:34 PM
After upgrading Windows 10 to the April 2018 Update (Windows version 1803), Windows Hello is no longer available on my Lenovo X1 Carbon 5th Generation ultrabook, and drivers for the Synaptics WBD (SGX enabled) biometric fingerprint reader show as failing to load in Device Manager. This is despite registry settings, group policies, and a PIN being set up to enable biometric scanning (the fingerprint scanner worked previously).
Is anyone able to assist to enable the Windows Hello fingerprint scanner under Windows 10 version 1803?
Solved! Go to Solution.
05-12-2018 05:26 PM
Thank you for your message.
Yes, I have version 5.2.3521.26 of the Synaptics driver installed but this driver does not load correcly in Device Manager. The Device Status shows as:
05-14-2018 04:30 AM
I have exactly the same issue on a lenovo t470. There is another thread in the forum, which seems to solve the problem for type P50 by downloading Intel Software Guard Extensions. But this also didn't solve the problem.
I have the latest driver and tried various solutions, but nothing helped.
05-15-2018 09:37 AM - edited 05-15-2018 09:38 AM
This guy's solution worked for me:
I have a P51, but he has an X1 Carbon 5th like you, it seems.
It worked for both of us.
05-15-2018 12:06 PM
Thank you for your suggestion to try installing other drivers for the Synaptics WBD (SGX enabled) fingerprint reader.
I tried installing the following drivers but none of them help, and all report errors in Device Manager after they are installed and Windows Hello is still reported as not being avaiable on the device:
5.2.3521.26 - does not work
5.2.3527.26 - does not work
5.2.3531.26 - does not work
Has anyone else with a X1 Carbon 5th Generation (or similar) ultrabook successfully enabled their fingerprint scanner under Windows 10 version 1803 (April 2018 Update)?
05-16-2018 03:57 PM - edited 05-16-2018 03:59 PM
I assume you made sure to have uninstalled the device from device menager first (and checkmarked the "also remove all the software attached to this device" option).
Also, did you download the 5.2.3527.26 driver package from this link?
Is it about 27 Mb large?
That is important. Because to me it seemed to have installed the FULL driver package again from scratch, rather than just an update.
The 5.2.3531.26 driver downloaded from here...
...is only 6Mb in size and obviously doesn't contain everything the 27 Mb package contains.
Just updating driver versions didn't work for me either!
But this sequence worked (for me):
- Uninstalling Synaptics device (including software checkmarked) from device manager.
- Installing the (above) 27 Mb in size 126.96.36.199.26 driver package.
- In device manager right-clicking the top of the tree and select "scan for new hardware", which will reveal at first an "unknown device", which after a while will be recognized as the Synaptics device.
- Restart the computer.
- Fingerprint scanner worked! (My prints still worked, because they were still saved in the chip or Bios or some safe place).
- THEN, after the fingerprint scanner already worked, I installed the (above) 6Mb in size upgrade to the 5.2.3531.26 driver version. This installation was much quicker and obviously didn't install as much as the first 27 Mb package.
Again, I think it's the larger 27Mb driver package that does the trick.
05-17-2018 12:34 AM
the procedure you described worked for me (Lenovo T470). Thank you very much!
I spent hours searching for a solution. All this trouble because of a windows update.
05-17-2018 01:56 AM
Hi Mar_K and ME99
Thank you for your messages.
After multiples attempts at this, uninstalling and re-installing the driver, I have finally managed to restore the functionality of my fingerprint scanner under Windows 1803. Thank you again for this approach. I can't explain why it didn't work the first time, but ultimately I was able to install driver version 5.2.3527.26 (27 MB), get that working, and then install driver version 5.2.3531.26 and keep it working. The original fingerprints were still available once the driver was up and running.
Under the "Events" panel for the biometric scanner in Device Manager, there is still a message that says:
Device USB\VID_138A&PID_0097\a3b68cb95426 requires further installation.
However, the fingerprint scanner is working.
05-20-2018 12:48 PM
Mar_K this worked for me too! Thank you so much for the help, spent a big chunk of the afternoon trying different solutions and this one did the trick