05-20-2018 04:25 PM - last edited on 05-20-2018 05:45 PM by Bugbatter
This problem has been reported several times before, but no answer whatsoever
The fingerprint reader stopped working, apparently after a windows update upgrade
I have tried EVERYTHING there is, from uninstalling and deleting the driver files then reinstalling, downgrading the drivers, rebooting, upgrading, updating chipset, video card and display drivers, updated BIOS, etc. etc. etc. and the best thing that can happen is for it to work a couple of times and stop working again... it is a less-than-a-month-old computer and it seems MANY users are having this problem....
I already ran Lenovo Diagnostics tool, Lenovo system update tool, Microsoft's windows update and have latest definitioins for everything, Microsoft trouble shooter recognizes the problem but can't fix it.
the only thing I haven't tried is downgrading my windows 10 to a previous version...
Lenovo Ideapad Flex 5
Processor Intel Core 17-8550U @ 1.80GHz
Operating system: Windows 10 Home 64-bit Ver. 1803
Synaptics WBDI driver version: 5.5.2613.1050
Intel(R) UHD Graphics 620 ver. 126.96.36.19973
BIOS version 4QCN43WW(V2.07)
Thanks for any help I can get to solve this annoying situation
[Moderator note: Topic title edited for clarification]
05-20-2018 05:56 PM
I have tried EVERYTHING there is,
As long as you have tried everything, please post the link from your Windows 10 Feedback Hub report so that your problem can be upvoted by all who are having this problem. Working together will help these issues be addressed ASAP.
I am not employed by Lenovo or Microsoft. I am a volunteer.
01-01-2019 05:24 PM
It is an obvious problem with all of the posts and I guess you're not going to fix it? This computer is 2 years old and almost full on the HD capacity. Up until now, your support sucks and I'll definately look at alternatives. after this long and still no workable solution, iyt apepars you don't want return customers.