Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemWindows 11 Pre-Release Discussions
All Forum Topics
Options

4 Posts

11-12-2019

Portugal

5 Signins

20 Page Views

  • Posts: 4
  • Registered: ‎11-12-2019
  • Location: Portugal
  • Views: 20
  • Message 1 of 6

Fingerprint scanner not detected

2021-07-13, 3:19 AM

Hi there,

 

I've just installed the Windows 11 Pre-release and it doesn't detect the fingerprint scanner. Any ideas how to solve this?

 

Lenovo Yoga 720-13IKB

 

Thank you,

PJ

Reply
Answer
Options

2668 Posts

05-01-2010

United States of America

12888 Signins

148728 Page Views

  • Posts: 2668
  • Registered: ‎05-01-2010
  • Location: United States of America
  • Views: 148728

Re:Fingerprint scanner not detected

2021-07-14, 10:59 AM

Most likely Microsoft and Lenovo will be working together on drivers. Testing is currently in progress so Lenovo will publish their list of compatible systems in the future. 
We'll be sure to add a link to that list to our information at the top of this board.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

Using Browser Search to Find Your Answers In Lenovo and Moto Community
Reply

Replies(5)
Options

4272 Posts

12-02-2007

United States of America

9151 Signins

198453 Page Views

  • Posts: 4272
  • Registered: ‎12-02-2007
  • Location: United States of America
  • Views: 198453
  • Message 2 of 6

Re:Fingerprint scanner not detected

2021-07-14, 8:11 AM

Hello,


I do not have a Lenovo Yoga 720-13IKB myself, but I am wondering if you tried installing the Lenovo Vantage utility, and letting that search for missing device drivers?

 

If that does not work, your best bet may be to used the Windows Insider's feedback tool, as Windows 11 is yet to be supported by Lenovo.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

Communities: English Deutsche Español Português Русскоязычное Česká Slovenská Українська Język Polski Moto English


Need an answer, fast? Try using Browser Search to find it in the Lenovo and Moto Community
Reply
Options

4 Posts

11-12-2019

Portugal

5 Signins

20 Page Views

  • Posts: 4
  • Registered: ‎11-12-2019
  • Location: Portugal
  • Views: 20
  • Message 3 of 6

Re:Fingerprint scanner not detected

2021-07-14, 9:22 AM
Hi there, Thanks for the reply. I do have Lenovo Vantage utility installed and running and it's been working perfectly well under Win 11 so far. I've had this problem before with Win 10 (after an update) so I know it is a driver issue. And unfortunately, LVU won't find a driver that doesn't yet exist. Best regards, PJ
Reply
Answer
Options

2668 Posts

05-01-2010

United States of America

12888 Signins

148728 Page Views

  • Posts: 2668
  • Registered: ‎05-01-2010
  • Location: United States of America
  • Views: 148728
  • Message 4 of 6

Re:Fingerprint scanner not detected

2021-07-14, 10:59 AM

Most likely Microsoft and Lenovo will be working together on drivers. Testing is currently in progress so Lenovo will publish their list of compatible systems in the future. 
We'll be sure to add a link to that list to our information at the top of this board.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-Present
I am not employed by Microsoft or Lenovo.

Using Browser Search to Find Your Answers In Lenovo and Moto Community

0 person found this solution to be helpful.

This helped me too

Reply
Options

4 Posts

11-12-2019

Portugal

5 Signins

20 Page Views

  • Posts: 4
  • Registered: ‎11-12-2019
  • Location: Portugal
  • Views: 20
  • Message 5 of 6

Re:Fingerprint scanner not detected

2021-07-14, 11:22 AM
Hi, Thanks for the reply. Well, it's in that sense that I published this report. To give some feedback on my experience with Windows 11 on my Yoga (which is still supported). I'll be reporting to the Windows Insider dev circle as well. Best regards, PJ
Reply
Options

4 Posts

11-12-2019

Portugal

5 Signins

20 Page Views

  • Posts: 4
  • Registered: ‎11-12-2019
  • Location: Portugal
  • Views: 20
  • Message 6 of 6

Re:Fingerprint scanner not detected

2021-07-16, 16:34 PM

*SOLVED*

 

It's working properly now.

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms