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11-22-2021

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Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-22, 21:32 PM

Yesterday I got a Legion 5 15ACH6 gaming laptop.

 

When I was setting up the laptop it asked if I wanted Windows 11; I said yes and while it was prepping the installation, I was messing with the different customization settings including customizing the RGB backlit keyboard using the Lenovo Vantage application.

 

After the computer installed Windows 11 and the system rebooted, the custom keyboard settings were still saved. 

I downloaded a few applications like Discord, and Spotify and eventually went to bed.

 

Today when I opened up the computer the backlit keyboard was different from the settings I originally set.

 

I went into Lenovo Vantage to try to change the settings again but it didn't do anything when I tried to change them.

 

I wondered if it had anything to do with updating to Windows 11, so I went onto the Lenovo support website and updated all of the drivers to the recommended updates for Windows 11 for my specific product. That didn't fix the issue.

 

Normally you can cycle through different custom lighting presets with Fn+Space. Originally there were 4 options for presets, 1 that turned off the backlight completely and 3 more presets that you can customize.

This is how it is represented in Lenovo Vantage:

 

However, I have noticed that there are now 5 different backlight settings that it can cycle through (none of which are the ones that I customized or are represented by the options set in Lenovo Vantage). 1 for "off" and 4 other settings.

 

I'm wondering if I need to download an updated software for Lenovo Vantage or something. I can't seem to find it anywhere though. Does this have anything to do with Windows 11? Does Lenovo Vantage just not support Windows 11 yet? Do I need to download a different program altogether if I want to be able to customize my keyboard?

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Re:Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-22, 22:18 PM

Ok, I actually managed to fix this issue on my own.

Here is what I did if anyone else comes across this issue:

 

I uninstalled:

-Lenovo Vantage

and

-Lenovo Vantage Services

 

Then I unplugged the laptop and powered it off by holding down the power button for about 10 seconds.

I plugged the laptop back in and then powered it on.

 

I reinstalled Lenovo Vantage from the Microsoft store and once it finished installing, all of my custom backlight settings had returned and it was working as it should.

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2 Posts

11-22-2021

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Re:Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-22, 22:18 PM

Ok, I actually managed to fix this issue on my own.

Here is what I did if anyone else comes across this issue:

 

I uninstalled:

-Lenovo Vantage

and

-Lenovo Vantage Services

 

Then I unplugged the laptop and powered it off by holding down the power button for about 10 seconds.

I plugged the laptop back in and then powered it on.

 

I reinstalled Lenovo Vantage from the Microsoft store and once it finished installing, all of my custom backlight settings had returned and it was working as it should.

0 person found this solution to be helpful.

This helped me too

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6 Posts

11-23-2021

Denmark

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Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-23, 20:26 PM
I am experiencing the same and hope for a fix that doesn't involve deleting and reinstalling software.
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4481 Posts

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Re:Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-25, 11:35 AM

Hello,


Lenovo Vantage is delivered as a modern Windows app through the Microsoft Store, so uninstalling and reinstalling it is pretty painless.

 

To uninstall Lenovo Vantage, right-click on the app's icon and select uninstall.

 

To reinstall Lenovo Vantage, run the Windows Store app, search for "Lenovo Vantage" and click on the button to install it.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

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6 Posts

11-23-2021

Denmark

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Re:Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-25, 23:36 PM
Hi Goretsky, It didn't work. Thanks for giving it your best shot tho. /Chaoxi
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Re:Legion 5 15ACH6: Can't Customize RGB Keyboard Backlight (Is it because of Windows 11?)

2021-11-26, 7:57 AM

Hello,

 

Can you describe what you saw when you tried uninstalling and then reinstalling Lenovo Vantage?

 

Regards,


Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

Communities: English Deutsche Español Português Русскоязычное Česká Slovenská Українська Język Polski Moto English


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