Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Software and Operating SystemWindows 11
All Forum Topics
Options

1 Posts

10-16-2021

United Arab Emirates

1 Signins

0 Page Views

  • Posts: 1
  • Registered: ‎10-16-2021
  • Location: United Arab Emirates
  • Views: 0
  • Message 1 of 21

Windows 11 TPM Must be enable or not supported

2021-10-16, 9:40 AM

Dear Team,

 


While check the specification from the PC Health at a Glance it shows for the windows 11 update TPM must be enabled or it does not support TPM. I have searched from the google to turn TPM on but there is no option in bios for TPM. While on the other hand I have 2nd generation laptop HP its using windows 11.

 

I have tried updating the Bios but its already using the updated Bios firmware. I have also attached the screenshot of the error that occurs. Please provide the solution.

 

Details of Laptop having issue is as follows:

E590 (Type 20NB, 20NC) Laptop (ThinkPad) - Type 20NB

Processor    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

Reply
Options

1571 Posts

07-22-2021

United Kingdom of Great Britain and Northern Ireland

270 Signins

7495 Page Views

  • Posts: 1571
  • Registered: ‎07-22-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 7495
  • Message 2 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-16, 9:43 AM

Hi

The full 10 characters of the MTM / Pn may help.


----------------

Forum, Agin 'em?
Uniquely Neutral

IdeaPad 3 17ITL6

MTM:- 82H9CTO1WW
OS's W10 & LINUX

Reply
Options

1571 Posts

07-22-2021

United Kingdom of Great Britain and Northern Ireland

270 Signins

7495 Page Views

  • Posts: 1571
  • Registered: ‎07-22-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 7495
  • Message 3 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-16, 9:47 AM

Hi

 

 

 

So it is in the BIOS and needs to be enabled.


----------------

Forum, Agin 'em?
Uniquely Neutral

IdeaPad 3 17ITL6

MTM:- 82H9CTO1WW
OS's W10 & LINUX

Reply
Options

7444 Posts

06-27-2008

United States of America

29458 Signins

1686023 Page Views

  • Posts: 7444
  • Registered: ‎06-27-2008
  • Location: United States of America
  • Views: 1686023
  • Message 4 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-16, 10:39 AM

@ Adduu wrote:

Dear Team,

 


While check the specification from the PC Health at a Glance it shows for the windows 11 update TPM must be enabled or it does not support TPM. I have searched from the google to turn TPM on but there is no option in bios for TPM. While on the other hand I have 2nd generation laptop HP its using windows 11.

 

I have tried updating the Bios but its already using the updated Bios firmware. I have also attached the screenshot of the error that occurs. Please provide the solution.

 

Details of Laptop having issue is as follows:

E590 (Type 20NB, 20NC) Laptop (ThinkPad) - Type 20NB

Processor    Intel(R) Core(TM) i7-8565U CPU @ 1.80GHz, 2001 Mhz, 4 Core(s), 8 Logical Processor(s)

 

 

Good day.

 

Please see the E590 platform spec sheet: https://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad_E590/ThinkPad_E590_Spec.PDF

 

Please note the statement on the Security Chip... that it "may be disabled in some region". If this is the case with your device, then it was permanently disabled at the factory and cannot be re-enabled.

 

Question: Was your laptop originally sold/delivered without a preinstalled Windows OS? Having the full 10-character MTM (of form: 20NC-xxxxxx) may help.

 

Regards.


Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it.

I am not a Lenovo employee

Reply
Options

5 Posts

10-18-2021

Turkey

8 Signins

50 Page Views

  • Posts: 5
  • Registered: ‎10-18-2021
  • Location: Turkey
  • Views: 50
  • Message 5 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-18, 0:15 AM

l have a laptop which is ThinkPad E590 has a xxxxx model number. There is no security chip option under the UEFI bios security menu. there is intel sgx option and a device guard option. Are these related to tpm 2.0 or not? l saw that my processor is eligible for windows 11 but unfortunately, l can not enable tpm 2.0 so l need a huge help.

Best Regards

 

 

Moderator comment: Serial number(s) removed to protect member from mischief. MTM = 20NBS0JY00. (NateS)

Reply
Options

4481 Posts

12-02-2007

United States of America

9199 Signins

202483 Page Views

  • Posts: 4481
  • Registered: ‎12-02-2007
  • Location: United States of America
  • Views: 202483
  • Message 6 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-20, 7:05 AM

Hello,


Can you share the Machine Type Model of your ThinkPad with us?  It should be labeled on the bottom of the unit.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

Communities: English Deutsche Español Português Русскоязычное Česká Slovenská Українська Język Polski Moto English


Need an answer, fast? Try using Browser Search to find it in the Lenovo and Moto Community
Reply
Options

5 Posts

10-18-2021

Turkey

8 Signins

50 Page Views

  • Posts: 5
  • Registered: ‎10-18-2021
  • Location: Turkey
  • Views: 50
  • Message 7 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-25, 0:02 AM

This one l guess?

 

Moderator edit by bananaman: Masked serial number to prevent mischief. If you need to share it, send it via PM.

Reply
Options

1571 Posts

07-22-2021

United Kingdom of Great Britain and Northern Ireland

270 Signins

7495 Page Views

  • Posts: 1571
  • Registered: ‎07-22-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 7495
  • Message 8 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-25, 7:55 AM

Hi

Thanks.  Please delete the picture as we now know it is a 

Machine Type Model:  20NBS0JY00
 
It does appear to have a TPM 2.0 security chip.
 
 

----------------

Forum, Agin 'em?
Uniquely Neutral

IdeaPad 3 17ITL6

MTM:- 82H9CTO1WW
OS's W10 & LINUX

Reply
Options

5 Posts

10-18-2021

Turkey

8 Signins

50 Page Views

  • Posts: 5
  • Registered: ‎10-18-2021
  • Location: Turkey
  • Views: 50
  • Message 9 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-26, 1:54 AM

How can l activate Tpm 2.0? There is no security chip option in the BIOS MENU?

Sincerely

Reply
Options

7444 Posts

06-27-2008

United States of America

29458 Signins

1686023 Page Views

  • Posts: 7444
  • Registered: ‎06-27-2008
  • Location: United States of America
  • Views: 1686023
  • Message 10 of 21

Re:Windows 11 TPM Must be enable or not supported

2021-10-26, 2:45 AM

@ mustafagulen92 wrote:

How can l activate Tpm 2.0? There is no security chip option in the BIOS MENU?

Sincerely

 

Good day.

 

Please see the E590 platform spec sheet: https://psref.lenovo.com/syspool/Sys/PDF/ThinkPad/ThinkPad_E590/ThinkPad_E590_Spec.PDF

 

Please note the statement on the Security Chip... that it "may be disabled in some region". If this is the case with your device, then it was permanently disabled at the factory and cannot be re-enabled.

 

If you are not seeing the Security Chip section in your BIOS, and the TPM.MSC snap-in console shows no TPM, then there is nothing you can do. There is no TPM to activate/enable.

 

Regards.


Community GuidelinesPrivate MessagingENDEESPTRUUACZ-SKTRMoto
Requests for individual support are not answered. If a post solves your issue, please mark it.

I am not a Lenovo employee

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms