01-14-2012 11:48 AM - edited 01-14-2012 11:51 AM
I have a G550 and the product key on the underside of the laptop has been worn away.
I created the recovery DVDs however the last disk in the series has been damaged, I have a retail version of W7 however this requires a valid product ID, which I dont have.
I had to blank the drive and this has removed the recovery partition and so I haev the choice of buy recovery media from Lenovo or buying a new key and media from M$.
I have noticed that there are already posts on the internet where people with the same laptop have had exactly the same problem with the product ID sticker being damaged through normal use.
I think that lenovo could do a little more to address this issue as even laminating the sticker would have been enough to save me all the hassle this had caused
Solved! Go to Solution.
01-15-2012 03:48 AM
I think you may need to contact Lenovo technical support directly to ask about recovery media.
On recent ThinkPads (and possibly other Lenovo models), the Product ID Key sticker has been moved from the bottom of the unit to behind the battery.
01-17-2012 02:45 AM - edited 01-17-2012 02:46 AM
I am having little doubt, so if I am having that product key available and If I try to install windows 7 (retail version) then will It work ?
My HDD got chashed and I also didn't take backup of the rescue system drive, so Idon't have any other option left with me except purchasing new windows 7 DVD.
01-17-2012 05:52 PM
As long as you have your product key, you can download the same version of Windows 7 that you have and use your key.
01-18-2012 12:33 AM
I can confirm that the key on the stick will work... But probably you will need to activate windows by telephone.
After, activating your copy off windows, use ABR (Google a bit) and save the activation files to a safe place. You can always use ABR to restore your activation after each installation, since it is hardware specific .
It's always a good idea to to have a backup of the license even if your computer is working OK, UNTIL NOW
03-06-2012 09:05 PM
I had exactly the same problem so contacted Microsoft and was met by a very kind, helpful individual named Max. His reply was this: " Max: For pre-installed copies of Windows, the computer manufactures provide the product key. What I can recommend is to contact them for assistance. You may reach them at (866) 96-THINK (968-4465). I also had contacted the Microsoft community and their very helpful response was:
When the key is on the computer case then Windows was preinstalled, and the OEM computer manufacturer is responsible for replacing your product key (not Microsoft).
How To Obtain A Replacement Product Key
If you have a lost or unreadable product key for Microsoft software that came with your computer, please contact the manufacturer of your computer to obtain a replacement. Contact information for the manufacturer of your computer can be found here:
So, I called Lenovo support using the phone number that Microsoft had given me: I was met with the most Obnoxious, arrogant individual at Lenovo who actually LAUGHEDat me when had said I needed a new Product Key. I COULDN'T BELIEVE IT! I have never met a RUDER person involved in customer support. I said I would like a new Product Key and he laughed at me and said "There is just NO way. We will not just hand over a product key, that is Microsoft's responsibility." so, I see I'm now getting the old run around as well as having to deal with rude obnoxious creeps.
APPLE is starting to look so much better. At least this is the last IBM product I'll ever buy.
03-06-2012 11:39 PM
You can always run a program like third-party program like Belarc Advisor, Magic Jelly Bean Keyfinder or Nirsoft Produkey to view the Windows Product ID Key under Windows.