05-07-2008 02:34 PM
05-09-2008 06:29 AM - edited 05-09-2008 06:30 AM
05-26-2008 12:18 PM
06-04-2008 04:01 AM
06-06-2008 06:33 PM
I am having issues with my 10 month old T61 after installing SP1. My O/S is Vista Business 32. Before SP1 my machine was rock stable. After installing SP1 most of my MS-Office 2007 apps crash upon exiting them. It happens every time with Power Point, most of the time with Word and once in a while with Excel and Publisher. Also, after installing SP1, the machine refuses to go into standby on it's own although I can still throw the machine into standby manually using the Fn + F4 combination. I also get the connecting and disconnecting system sounds at random.
I called Lenovo tech support but they told me that since it's an issue with MS-Office, they won't troubleshoot it unless I use their pay-per-incident service. Needless to say I wasn't too happy about that. I then found that Microsoft offers no-charge Vista SP1 support via e-mail. I found the Microsoft tech to be friendly and helpful but he wasn't able to completely solve the issue.
Here's one thing he did suggest which worked although it's not the "real" solution. He instructed me to create a new user account with administrative privileges. I was then told to log off my regular account and log into the new account and see if I still had the issues. I followed his advice and to my surprise, the issues seemed to go away. Of course, I didn't have any of my usual files with the new account so I couldn't really work like I normally do but with the new account I could not get Office 2007 to crash regardless of which app I was using.
My solution for now was to simply rip out SP1 but before you try that please allow me to offer some advice to you. I tried doing this using system restore and it failed twice. I then went into the control panel and used the add/remove programs applet. Be sure that show updates is checked so you can see them. Uninstall SP1 from there. It will take about 20 minutes or so but it should uninstall cleanly and you will have your stable system back.
As to the "root" cause of the issue I am still baffled. I also thought that Diskeeper might be the issue so I tried setting it to manual only but that didn't help. My Office apps continued to crash upon exiting. As far as my system goes, I do not have any "exotic" apps. I mainly use Office 2007 and my trusty old copy of FrontPage 2003 which I still find totally useful to update my website. I also use Macromedia's Studio MX but mostly just for Fireworks to edit photos and create web graphics. This is also an older piece of software. I'm starting to think it might be one of the Lenovo apps that is causing the issue.
P.S. I also have a Dell XPS 410 desktop and a Gateway FX 530 desktop. Both of these machines are running Vista Ultimate 32 with Office 2007 and there have been no issues after upgrading to SP1. The mystery continues for now.
07-17-2008 10:19 PM
There are several reasons one can have problems installing Service Pack 1 for Microsoft Windows Vista, however, here are some steps one can take to minimize the risk of a problem during installation:
I have installed Service Pack 1 for Microsoft Windows Vista on several computers, and so far the only problem I have had was resolved by updating the device drivers for the sound card on the computer.