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7 Posts

05-07-2014

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Lenovo G500 camera issues

2014-05-16, 13:33 PM

So I've got a Lenovo g500 (win 8.1 pre-installed, 64 bit), and I just installed the latest windows update, and now my built-in camera doesn't work. 

 

The updates were from may 14th and 15th and I installed them this morning, and I KNOW my web cam worked on the 14th.

 

I've checked, and skype is still set to have permission to utilize the built-in camera. I've checked the drivers, and those are up to date. 

 

Anyone got advice on how to fix this? Its really annoying that it just doesn't work anymore.

 

I've checked the windows update and I didn't see anything that would affect the camera, so I don't know what to do :/ Any help would be much appreciated. 

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7 Posts

05-07-2014

France

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Re: Lenovo G500 camera issues

2014-06-10, 7:39 AM

Yes, I am quite aware of how complex programming can be.

 

The thing is, after the update my camera stopped working, and there were, as I recall, no updates after that final update.

 

Meaning if MS's update caused the issue, it resolved itself after the fact without another update.

 


Regardless, it works now, so I'm happy about it. 

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7 Posts

05-07-2014

France

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  • Message 2 of 18

Re: Lenovo G500 camera issues

2014-05-17, 6:43 AM

Small update: The status of the camera drivers (general tab) says that it is no connected to the computer. Which is... bizarre. Its built in, I don't know how I could have disconnected it >.<

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4 Posts

06-05-2014

India

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Re: Lenovo G500 camera issues

2014-06-05, 16:37 PM

facing the same issue on win 8.1 32 bit,can anyone please help

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410 Posts

06-08-2012

Ankara , Turkey

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Re: Lenovo G500 camera issues

2014-06-07, 12:00 PM

Hello Random , 

 

Please install the driver below let us see the problem persists. 

 

Thanks 

 

Host Type: LenovoG500

OS : Windows 8.1 64 bit  

 

  

  Lenovo G400G500G490 series of built-in camera driver

6.2.9200 ....50.91 M13-10-14  Download 
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4 Posts

06-05-2014

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Re: Lenovo G500 camera issues

2014-06-08, 6:42 AM

thanq will let u know ..

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4 Posts

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Re: Lenovo G500 camera issues

2014-06-08, 7:01 AM

facing the same issue even after installing the driver

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1464 Posts

06-08-2013

Spain

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  • Message 7 of 18

Re: Lenovo G500 camera issues

2014-06-08, 7:15 AM
Right-click the bottom-left corner of your screen where the 'Windows start orb' is. Then choose 'Device Manager'.

Look for a section called: 'Imaging Devices', is it still present? Is your camera detected at all?

Kind regards,

Jonas Hendrickx

Lenovo Insider, Windows Insider MVP

 

Using Browser Search to find your answers in Lenovo and Moto Community

Looking to buy a Lenovo machine? Find your country

Belgium | Canada | Finland | France | Germany | Netherlands | Sweden | U.K. | U.S.A.

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410 Posts

06-08-2012

Ankara , Turkey

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Re: Lenovo G500 camera issues

2014-06-08, 20:31 PM

Please see the latest update history , remove the update and report to microsoft ! 

 

http://windows.microsoft.com/en-us/windows/which-windows-updates-installed#1TC=windows-7

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4 Posts

06-05-2014

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Re: Lenovo G500 camera issues

2014-06-09, 14:01 PM

got the issue fixed ...problem is with the media center of win 8.1, thanq for ur support....

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7 Posts

05-07-2014

France

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  • Message 10 of 18

Re: Lenovo G500 camera issues

2014-06-09, 15:14 PM

Just thought I'd mention, my camera issue resolved itself about a week after it started.

 

I had checked the windows update history and nothing indicated any changes to the camera's drivers from what I could tell.

 

I tried to install two drivers for the camera to no avail as well.

 

 

Regardless, the issue is gone now, but its still bizarre that it happened and then resolved itself without any indication whatsoever.

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