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4 Posts

06-27-2008

UK

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  • Message 1 of 22

Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-27, 16:01 PM

I have a second-hand T61 (7663-13G) with Vista Ultimate 32 preloaded. I understand that it is common for manufacturers to ship 32bit OS's due to early compatibility worries, however I also know that Vista are offering free replacement of 32bit installation discs for 64 to all who bought them.

 

As I don't have an installation disc to swap, the onus is on Lenovo to provide me with the correct version of Vista for my processor. There is little point in my having a 64 bit processor if the operating system doesn't utilise it. An automated response to a service request tells me that although I am still within the 3 year warranty, this applies only to hardware - software issues get a mere 30 days.

 

 Before I pursue this further, I would appreciate any advice people might have on the issue. Does anybody know of Lenovo's policy on this (it strikes me as a fairly obvious and common problem)? Are there any loopholes by which Lenovo avoids replacing customer's OS's with the appropriate one? How would you suggest I go about sorting it? As far as I'm concerned, I shouldn't have to pay for the pleasure of telling Lenovo they've given me the wrong version of Vista. No doubt part of the price for this computer was in the Intel chip, so it would be something of a con if most of the functionality of said chip was unavailable, wouldn't it?

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403 Posts

05-20-2008

Thunder Bay, Canada

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  • Message 2 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-27, 17:37 PM
I think you're fighting a losing battle here.  I can think of no reason why Lenovo should just give you a free copy of Vista x64.  Virtually every new processor in the market has 64 bit archetecture.   This would hardly be a "obvious and common problem"  since most people customize their machine with a 32 bit OS, and since you bought yours second hand, there is no way you will be able to pull the "you gave me the wrong OS" card.  In all likelyhood, if you want 64bit vista, you will have to pay for an upgrade.
T61 15.4" T9300 (2.5GHz 6MB L2) Windows 7 Professional x64 4GB Memory, NVidia Quadro NVS 140M
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4 Posts

06-27-2008

UK

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Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-27, 18:52 PM

OK then, I could pull the "you gave the original owner the wrong OS" card. It remains the case that Lenovo preloaded 32bit Vista with a 64bit processor, rendering the money (directly or indirectly) spent on said processor, by him and then me, unjustified.

 

If an MP3 player was advertised as having video playback capability, and then shipped with firmware that did not allow the use of said capability, any subsequent complaint would not be considered unjustified. It certainly wouldn't be considered a benevolent freebie for the manufacturer to upgrade the firmware and rectify the issue. I am not lying when I say that I partly chose this laptop for the fairly powerful processor - on the other hand, no mention was made that the preloaded Vista wouldn't actually be able to take advantage of said power.

 

Of course, free upgrades for MP3 player firmware (adding several new features) are released all the time, unlike laptop manufacturers with OEM Windows. But it isn't as if Microsoft haven't attempted to rectify it themselves with the free disc replacement scheme. Of course, also through no fault of my own, this option is closed too.

 

That's what irks me. I don't blame Lenovo for shipping the 32bit version (most do it, for a reason). I certainly don't blame them for shipping a preloaded OEM operating system instead of swappable installation discs (all have done that for years). But *if* they're going to preload an inadequate OS for the processor, especially given that the OS makers *themselves* are doing free swaps, it is reasonable to expect Lenovo do the same.

 

Thanks for the advice amace, please don't feel I'm shooting the messenger here. You confirmed what I suspected, at the end of the day it's easier for them to fob me off than rectify it, being as how they're doing the same thing to all their customers. By 'upgrade' then, do you mean I'd have to just buy an off-the-shelf copy of Vista 64?

Message Edited by Mountaingod on 06-27-2008 11:55 AM
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229 Posts

06-20-2008

United States

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  • Message 4 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-27, 21:13 PM

wrote:

I have a second-hand T61 (7663-13G) with Vista Ultimate 32 preloaded.



Product: ThinkPad T61 7663-13G     Operating system: All

Original description: T7500(2.2GHz), 1GB RAM, 120GB 5400rpm HD, 14.1in 1440x900 LCD, 128MB nVIDIA Quadro NVS 140M, CDRW/DVDRW, Intel 802.11agn(n-disabled), Bluetooth, Modem, 1Gb Ethernet, UltraNav, Secure chip, Fingerprint reader, 6c Li-Ion, WinVista Business 32


It looks like the original owner may have upgraded the operating system from Business 32 to Ultimate 32.  Have you been able to make recovery discs for the installed operating system?

 

Don

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4 Posts

06-27-2008

UK

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  • Message 5 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-28, 1:11 AM

Ah, I see. I have made recovery discs, and as far as I know they're Vista Ultimate 32 as well. I have also returned it to factory default (ie. reinstalled the preload completely from the recovery partition), which again gave me Vista Ultimate 32, so it came from the factory that way.

 

Presumably the original owner (a rental service, this was just a demonstration model for a couple of months and so was basically as-new) asked for the upgrade from Lenovo, in which case they can't be held so accountable for the result... Although it's still a pity I can't take advantage of Microsoft's replacement service due to the way in which the operating system came to me.

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2029 Posts

12-02-2007

Australia

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  • Message 6 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-28, 1:13 AM

Mountaingod wrote:

 

however I also know that Vista are offering free replacement of 32bit installation discs for 64 to all who bought them.

 


That only applies to full retail versions of Vista.

 

It doesn't apply to bundled OEM versions, and that restriction is a Microsoft licencing one, so it has nothing to do with Lenovo (or any other OEM).

 

Cheers,

 

Bill 

 

------------------------------
I don't work for Lenovo
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1214 Posts

11-20-2007

Iowa, USA

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  • Message 7 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-28, 3:44 AM

Mountaingod wrote:

OK then, I could pull the "you gave the original owner the wrong OS" card.

Message Edited by Mountaingod on 06-27-2008 11:55 AM

Lenovo sent exactly what the original customer ordered. You will have to blame the person who placed the order. If you did not want a computer with a 32 bit OS you shouldn't have purchased one.

______________________________________________________
T60 2623-D7U, 3 GB Ram. Dual boot XP and Linux Mint.
T400 2765-T7U Windows 7

Registered Linux User #160145

FYI: I am not employed by Lenovo
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134 Posts

01-02-2008

Pune, India

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  • Message 8 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-06-30, 13:43 PM

Lenovo gives the choice of the OS ver at the time of placing the order. Further if one orders 4 GB RAM the default OS is Vista 64 bit.

 

I really don't see any issue here.

 

Further there are several drivers that are not available for 64 bit vista. You will also notice that for certain configurations one cannot order vista 64 version, presumably due to issues with the drivers.

 

Unless you have some software that runs 64 bits natively, insisting on 64 bit OS is only asking for trouble.

Sushil
_________________________________________________________________
ThinkPad T61, (7658CTO), T7500, Integrated Graphics, 320 GB HDD, 3 GB RAM, 1 GB Intel Turbo Memory, Vista (32 bit) Business
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4481 Posts

12-02-2007

United States of America

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  • Message 9 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-07-18, 6:24 AM

Hello,

 

You can purchase a 64-bit upgrade for Microsoft Windows Vista Ultimate edition through Microsoft's web site at http://www.windowsmarketplace.com/content.aspx?ctId=396&tabid=1, however, you might want to check with their support department first to find out if there are less expensive alternatives available.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

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11 Posts

07-19-2008

Berkeley

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  • Message 10 of 22

Re: Lenovo has given me 32 bit Vista with my 64 bit dual-core T61

2008-07-23, 5:19 AM

The reason for the confusion here is that most people don't understand what they're getting with a 64-bit operating system. In layman's terms, the 64-bit simply refers to how many bits are in the computer representation of an integer. So now your integers are 64 bits instead of 32. You can address (e.g assign a number to) 2^64 things instead of only 2^32 with each integer. What do you get for this? Driver support is notoriously unreliable. There's virtually no speed increase. Your 32-bit programs (e.g everything you currently use) will either not work or will have to be recompiled in order to take advantage of a 64-bit OS. Because the size of an integer doubles from 32 to 64, the corresponding memory required to store an integer also doubles.

 

The primary benefit of this tradeoff is the ability to address 2^64 bits of memory.There are only a few reasons why you'd need this. One is if you need more than 3GB of RAM. This is a limit that nobody approaches unless they're manipulating huge files or running a server. I always find it hilarious that people load up their el-cheapo HP laptops with 3GB of ram. Such waste...

 

Another is if you have some programmatic need. Are you using your laptop to process integers greater than around four billion? Memory-mapping files over 4GB? Most of these uses are scientific.

 

Unless you're doing the above, there's no sense in installing a 64-bit OS. You are simply trading in reliability and compatibility for being able to address more than 4GB of RAM and represent huge numbers in one integer. Lenovo and other manufacturers are actually making the right choice here by defaulting to a 32-bit OS. Hopefully you can see why "Inadequate OS" is the wrong term here. Feel free to reply if you have more questions about this. 

 

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