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9 Posts

12-27-2013

Kansas

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Upgrade to Windows 8.1 fails

2013-12-27, 20:37 PM

I have a new G700 Laptop with Windows 8.0 installed and working.  When I try to upgrade to Windows 8.1, it fails after the message "Getting devices ready 18%" shows up and then goes to a blank screen.  The computer is totally unresponsive after that (even after 8 hours).

 

I have disabled the virus protection.

I have tried to download 8.1 from Safe Mode.  It doesn't even start the download from Microsoft.

 

To recover, I force a shutdown of the computer and restart it.  It then tries to recover the installation, but stops again.

When I restart it after this stop, it restores back to 8.0.

 

What do I need to do to get 8.1 to finish installing?

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2 Posts

01-05-2014

Czech Republic

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Re: Upgrade to Windows 8.1 fails

2014-03-22, 0:01 AM

Hi, I solved problem on my G700. I go to intel website and use Automatically Find Drivers and Software

and found uptadet graphic driver so I installed it and tried to install 8.1. It worked :smileyhappy:

For better chance be sure to have installed all updates including nvidia drivers (in GeForce experience you can check for updates)

Hope it will help :smileywink:

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Re: Upgrade to Windows 8.1 fails

2013-12-28, 3:30 AM
Have you done all Windows Updates on 8.0 & installed all updates from Lenovo including updated BIOS (if there is one)?
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9 Posts

12-27-2013

Kansas

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Re: Upgrade to Windows 8.1 fails

2013-12-28, 19:07 PM

I have applied the 8.0 updates that are available.  I have not tried to find a BIOS update - not sure where they have them.

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9 Posts

12-27-2013

Kansas

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Re: Upgrade to Windows 8.1 fails

2013-12-28, 19:23 PM

As a further note, Lenovo says that no BIOS update is needed.

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Re: Upgrade to Windows 8.1 fails

2013-12-28, 19:57 PM
There are quite a few drivers for Windows 8 on the G700 on the Lenovo download site. Have you installed the latest version of these?

- rick
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2 Posts

12-28-2013

43065

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  • Message 6 of 137

Re: Upgrade to Windows 8.1 fails

2013-12-28, 23:55 PM

In the last 2 days I've spent about 16 hours and about 8 attempts to upgrade Win 8.0 to Win 8.1  -  but to NO AVAIL !!!

If Lenove is supposedly providing the 'free update" to Win 8.1  -  then  -  why doesn't it work ???

I've uninstalled the McAfee temporary virus protection and also deleted it's folder from the "D"-drive.  Still to NO AVAIL !!

I called the Lenova help desk yesterday afternoon and basically got a deaf ear and dumb answers there.

 

S'oooooo   -   anybody  -  Lenovo  -- have ANY ANSWERS to our dilemma.  Seems that there are quite a few folks telling of their horror stories regarding this Windows 8.0 to Windows 8.1 upgrate.

 

I know that we'd all appreciate some help.  Thanks,  Jim J

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3 Posts

12-29-2013

Luxembourg

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Re: Upgrade to Windows 8.1 fails

2013-12-29, 11:22 AM

I  have the same issue with G700. Got it yesterday.

 

Whenever I try to upgrade to 8.1 it fails after the computer restarts. The screen gets black, as if the computer were off and doesn't respond. I kept it on overnight, for over 9 hours and in the morning nothing had changed... It was still black. I had to force shutdown twice, too and it went back to windows 8! 

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9 Posts

12-27-2013

Kansas

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Re: Upgrade to Windows 8.1 fails

2013-12-30, 21:51 PM

Thanks for the suggestion, but I put all of them in and that didn't change a thing.  It simply dies when it should be finishing and the machine is locked up.

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1 Posts

12-31-2013

Austria

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Re: Upgrade to Windows 8.1 fails

2013-12-31, 12:48 PM

exactly the same issue for me, so is there anybody @lenovo support who can help????

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5 Posts

12-27-2013

UK

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  • Message 10 of 137

Re: Upgrade to Windows 8.1 fails

2013-12-31, 13:26 PM

Hi

 

I have been having the same trouble

 

http://forums.lenovo.com/t5/Windows-8-and-8-1/Help-needed-with-Windows/td-p/1370217

 

and after yet another call to the "support" i was advised that this is not a problem they have encountered before and if I e-mail them Proof of Purches they will send me  Voucher to exchange or get a full refund !!!!

 

 

 

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