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306 Posts

03-20-2008

Canada

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  • Message 1 of 8

User Account problem in W7

2010-06-07, 20:28 PM

I have 2 user accounts setup:  Admin and Standard in Win7/Pro.   I use  the standard account 99% of the time and the Admin Account for apps that will only run from the admin account. 

 

I have had Win 7 since December 2009 and it has been running quite smoothly on my new X200. In the past month I have found a problem with my user accounts. When I log off one account and go over to the other account, Win 7 loads a temporary profile.  It works both ways (log off either of the accounts and the other will not load).  To resolve the problem I have to reboot.  I can log on to either account after the reboot.  

 

If I switch users without logging off first, it works just fine.  Not sure if this is a windows problem or an X200 problem.  I use sleep mode 99% of time also, so after my system is reawakened I have to go back to the same user account I used before putting the system to sleep or I get the temporary user profile loading.   Anyone else having this problem on an X200 or Win7?    Like to think I have not gone crazy!

 

NB: I have 2 user accounts on both my Vista and XP systems and I am not experiencing this problem. 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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306 Posts

03-20-2008

Canada

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Re: User Account problem in W7

2010-06-25, 20:28 PM

I have spent 2 weeks researching Microsoft Forums, Google and asking IT Techs what they think.

 

IT Techs are aware of the problem and have never been able to fix it (permanently). They do registry deletes for their clients (but the problem comes back).  Google says do a registry delete of your profile (temp fix) and some MS Forum users suggest this route also. I choose to reboot. 

 

I finally came across a Microsoft TechNet response to the exact problem.  If you are interested, here is a link...  http://support.microsoft.com/kb/947238

 

APPLIES TO

  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter

Current Status:   This happens 'By Design'

 

 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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74 Posts

08-27-2008

USA

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  • Message 2 of 8

Re: User Account problem in W7

2010-06-07, 23:21 PM

Emmjay,

 

I've seen this exact behavior on my old ThinkPad T40p under Windows XP and my wife's ThinkPad T42 also under Windows XP. Exact same setup: two accounts, one with Admin privileges, one with only user privileges.

 

I don't have a long term solution, but running "chkdsk /f" (requires a reboot) from the account with admin privileges would fix the problem for a while.

 

Good luck,

 

RocketDude

RocketDude
---------------------------
T400s 2801-CTO
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306 Posts

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Canada

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  • Message 3 of 8

Re: User Account problem in W7

2010-06-08, 17:17 PM

Tnx RocketDude for your response and tnx for the temp fix,   Restart does it for me (temp fix), but it is not actually pinpointing the problem, is it?   

 

 I understand that a profile can become corrupted, but I am not sure that this is the case here, as a reboot resets the user accounts to how they were setup. (if either profile  was corrupted I would not be able to access the user accounts after a restart).  Well at least I am not alone (and hopefully not crazy!). 

 

I ran PC Doctor ... no disk errors reported.   

 

 

 

 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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4272 Posts

12-02-2007

United States of America

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  • Message 4 of 8

Re: User Account problem in W7

2010-06-13, 18:06 PM

Hello,

 

Have you tried temporarily disabling any antivirus or antimalware software on the computer to see if that makes any difference?  You would, of course, want to re-enabled it as soon as you were finished testing.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

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306 Posts

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Canada

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  • Message 5 of 8

Re: User Account problem in W7

2010-06-13, 19:43 PM

Hi Goretsky,

Thank you for your suggestion. I gave it a try.

 

  • I use MSE as my ONLY real time security software 
  • I use Malwarebytes and SuperAntspyware as demand scanners only

 

I was logged onto my LUA and disabled MSE realtime. Logged off my LUA and logged onto my Admin account. Got the same message as before .... 'You have been logged on with a temporary profile'

 

NB:  Ran full scan on MSE today after lastest def. updates installed themselves.  It ran clean.

 

I also ran a Ccleaner on the Registry to see if there was anything there (did not delete any stuff). Framework 1 and Silverlight had several missing shared .dll entries. I think they both updated recently.  Do either of this apps have anything to do with User Account Management? 

 

I also checked the event log for any errors relating to User Account Mgmt.

I have several warnings posted, including one that was generated after the above test ...

 

 

Windows cannot load the locally stored profile. Possible causes of this error include insufficient security rights or a corrupt local profile. 

 

 DETAIL - The process cannot access the file because it is being used by another process.

 

 

Description:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  
 DETAIL - 
 1 user registry handles leaked from \Registry\User\S-1-5-21-105396682-3677333742-1938267391-1003:
Process 5940 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-105396682-3677333742-1938267391-1003

 

Description:Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.  


 DETAIL -  1 user registry handles leaked from \Registry\User\S-1-5-21-105396682-3677333742-1938267391-1003:Process 5940 (\Device\HarddiskVolume2\Windows\System32\winlogon.exe) has opened key \REGISTRY\USER\S-1-5-21-105396682-3677333742-1938267391-1003

 

It appears that even though the User Accounts indicate that I am no longer logged on to 1 of my profiles, I am in actual fact, still logged on.  I think this is a WIn 7 problem, not a corrupted profile.   Interestingly, if I FUS, I do not encounter the problem (the profiles are accessed by Win7 without any error messages being generated and I get to where i need to be).   Messing with registry entries is an option, but this would  be a temporary fix ...  it will be back!      What do you think?

 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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4272 Posts

12-02-2007

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  • Message 6 of 8

Re: User Account problem in W7

2010-06-15, 7:20 AM

Hello,

 

I have seen this error occur before under Windows XP, where it was solved by running a program from Microsoft called the "User Profile Hive Cleanup Service."  Unfortunately, this program does not work with Microsoft Windows 7 (or Windows Vista, for that matter) as the functionality it provides is now built into the operating system.

 

I do not think this is an issue with the .NET Framework or with Silverlight, as those do not, as far as I know, interact with the WINLOGIN.EXE program referenced in the error.  I did come across a mention of this occuring if both Microsoft Windows Defender and Microsoft Security Essentials were installed on the same computer simultaneously, but you gave a fairly complete listing of installed security software and I did not see Windows Defender mentioned.  Likewise for having multiple anti-malware programs installed but only one active with respect to on-access scanning (real-time filtering).

 

Is there anything else which runs in conjunction with  the WINLOGIN.EXE program on your system that could be causing the handle leakage?  Perhaps some sort of additional program for securing access to the computer, something which mounts an encrypted file system or disk volume, and so forth?

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP50 (20EN-*)P51sP72 (20MB-*)P43sS230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)X1e gen3X1 Yoga gen 5X12 gen1X13 gen1Yoga 370

Communities: English Deutsche Español Português Русскоязычное Česká Slovenská Українська Język Polski Moto English


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306 Posts

03-20-2008

Canada

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  • Message 7 of 8

Re: User Account problem in W7

2010-06-16, 13:15 PM

Tnx for your help.  I am editing this (again)!

 

I still have this problem and it seems I am not alone!  The Win7 Forum has lit up with this little gift from Microsoft.

Here is a link for those of you who are interested in following it.  http://social.answers.microsoft.com/Forums/en-US/w7security/thread/6a5f0f5d-d9a4-448b-af8f-b2e6a0a05479

 

 

  • The UPHClean-Setup.msi tool is for XP only  (it does not fix this problem on W7).
  • Lots of suggestions to make registry changes  (risky and appears temporary as well)
  • X200 is not the problem
  • A culprit appl. is being sought  (many suspects suggested, but not all the affected systems have these appls. installed)

Problem remains unsolved. I'll update  this thread if I hear about a fix. 

 

 

 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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306 Posts

03-20-2008

Canada

893 Signins

5549 Page Views

  • Posts: 306
  • Registered: ‎03-20-2008
  • Location: Canada
  • Views: 5549
  • Message 8 of 8

Re: User Account problem in W7

2010-06-25, 20:28 PM

I have spent 2 weeks researching Microsoft Forums, Google and asking IT Techs what they think.

 

IT Techs are aware of the problem and have never been able to fix it (permanently). They do registry deletes for their clients (but the problem comes back).  Google says do a registry delete of your profile (temp fix) and some MS Forum users suggest this route also. I choose to reboot. 

 

I finally came across a Microsoft TechNet response to the exact problem.  If you are interested, here is a link...  http://support.microsoft.com/kb/947238

 

APPLIES TO

  • Windows Vista Business
  • Windows Vista Business 64-bit Edition
  • Windows Vista Enterprise
  • Windows Vista Enterprise 64-bit Edition
  • Windows Vista Home Basic
  • Windows Vista Home Basic 64-bit Edition
  • Windows Vista Home Premium
  • Windows Vista Home Premium 64-bit Edition
  • Windows Vista Ultimate
  • Windows Vista Ultimate 64-bit Edition
  • Windows 7 Enterprise
  • Windows 7 Home Basic
  • Windows 7 Home Premium
  • Windows 7 Professional
  • Windows 7 Ultimate
  • Windows 7 Starter

Current Status:   This happens 'By Design'

 

 

T23: 2647-8RU, Ubuntu 12.04 LTS
A61E: 6418-12U, W7/Pro 64
X200: 7454-CTO, W7/Pro 32

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