All,
I understand many of the frustrations expressed here.. The experience has not been what it should have, I'll readily agree. I apologize again to those who are still waiting, while I'll point out that we are making progress.
I think it's fair to share your concerns, seek advice from those who have already received their shipments, and reasonably state your grievances.
However, I'm going to ask that everyone try to remain civil. Please refrain from using profanity, or other overly abusive verbiage. Let's try to communicate as if we were all sitting in someone's living room. I'm also going to ask members to refrain from the ongoing suggestions of class action suits, and other post soliciting these types of approaches. These are patently against the rules of this community and result in moderation.
Here are some stats on our progress by Region and I'm providing this information so that members will have an indication of overall progress. As upgrades for Think near completion in each region, I expect available capacity can be focused on Idea and we can accelerate fulfillment of the remaining orders. I would expect most regions to be caught up within the next 2 weeks.
Americas - including US, Canada, and South America
Think Upgrades - 90% of the orders have been shipped.
Idea Upgrades - 42% of the orders have been shipped
EMEA - Europe, Middle East, Africa (More complexity in shippings, customs, languages)
Think Upgrades - 74% of the orders have been shipped
Idea Upgrades - 25% of the orders have been shipped
Asia Pacific - Australia, New Zeland, Japan, Malaysia, Singapore, etc
Think Upgrades - 90% of the orders have been shipped
Idea Upgrades - 60% of the orders have been shipped
As some members have noted, we are updating the registration site to make it easier for new registrations based on a lot of the feedback received here. The K230 was initially not supported as a Windows 7 system, but we are adding support for it.
Thank you all once again for your continued patience.
Best regards,
Mark