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3 Posts

12-23-2009

USA

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-23, 19:44 PM

I ordered my laptop in late October.  Got it over 1 week later than original date and that's with 2 day shipping.  Then I find out it has Vista.  I call up and the guy tells me he can provide RMA.  This was a Christmas gift early for my wife.  I tell him it seems crazy to ship hardware back because of a software issue.  So he puts me on hold and when he comes back tells me to call back tomorrow.  For what?  So somebody else can deal with it?  He tells me they have a solution and tomorrow more information will be available.  Yeah OK.  Then I search on google for a while and find the upgrade link and fill it out and provide proof.  Nothing yet.  I did get a box in the mail to send the laptop in and then wait minimum of 2 weeks.  I just want the disk so I can do the install and without all the garbage bloatware on the machine.  Seriously, what a joke.  Some of the junk is difficult to remove and it doesn't give you an option to uninstall.

 

Horrible experience and it's still going on.  When the heck will this end?  I never would have bought the laptop if I knew it had Vista.

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9380 Posts

11-27-2007

Slovakia

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-23, 19:55 PM

LenoWin7, welcome to the forum,

 

you don't mention which system you ordered, was it by any chance an IdeaPad Y550?

 

If this is the case please take a look at this thread. Hopefully it explains what has been happening.

Andy  

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3 Posts

12-23-2009

USA

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-23, 20:05 PM

Yes it was.  I see that I should get it by tomorrow at the latest.  My mailman did not come yet today so I don't know if I'll get it today.  Thanks.

 

Edit.  Just got mail.  Nothing.

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63 Posts

10-23-2009

Poland

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-23, 20:44 PM

"EMEA - Europe, Middle East, Africa  (More complexity in shippings, customs, languages)

Think Upgrades - 74% of the orders have been shipped

Idea Upgrades - 25% of the orders have been shipped"

 

I see that thinkpads are 74% completed. Wonder when my Polish edition will be send. Over two weeks after billing my card the cd's should be on my desk already - for that price shipped with express!

 

I see that we all are giving MM or Lenovo free credit so company is getting additional income from % growing on our money hold on by you. Mark_Lenovo don't you think it is unfair to bill us long time before sending upgrade?! If you do that with a lot of customers company gets quite real money from locked cash! I haven't seen in rules of upgrade that we have to credit current lenovos activity!

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3 Posts

12-23-2009

USA

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-23, 23:09 PM

Fedex showed up an hour ago.  I'm installing now.  thanks.

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28 Posts

11-25-2009

FLorida USA

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-24, 14:40 PM

Lenovo G550

8/15 Bought

9/1 Order# issued 

10/26 Payment for S&H billed to credit card  

10/26 > Christmas Eve    Order Status -Fulfillment in progress

 

I'm 64 years old and this is without question the most screwed up order process I have ever encountered.

And no end in sight.

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47 Posts

10-22-2009

atlanta ga

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-24, 14:44 PM

paid on 12/21

now waiting for fullfillment

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47 Posts

10-22-2009

atlanta ga

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-24, 16:39 PM

spoke to m&m girl said there still waiting on disks yet they charged my cc why isnt that called payment with no goods what it is?

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36 Posts

07-14-2009

United States of America

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  • Message 269 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-12-24, 18:14 PM

 

 

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30 Posts

11-11-2009

Albuquerque NM

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Re: Windows 7 Upgrade fulfillment discussion

2009-12-24, 18:14 PM

Mark and RCW. Your upgrades are soon to come, I'm sure. My card was charged on 12/10, upgrade shipped on 12/15, got into Albuquerque 12/18. And there it sits. Count on it taking awhile when it does ship. I was hoping it would be here before Christmas, but it's not to be. Wish mine shipped Fedex! LOL. But inspite of all the Lenovo upgrade woes, I do hope you all have a wonderful holiday season anyway.

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