Hi,
Here is the feedback from a very unhappy French customer (in other words...me! :-)), trying to order her upgrade kit since October 28th.
October 28th: First time I placed my order. Everything seemed to go smoothly.
November 10th: I received an email explaining that due to the demand, order processing was behind schedule, and the dispatch of orders was expected to happen between mid November and beginning of December. Well, I could live with that, no problem.
December 1st: Seeing no e-mail notice that my order has been processed, I sent a question to the support in French, saying that I never received the procedure to send my POP, and asking if this could be the cause of the delay. I NEVER received a reply.
Given that I got no answer, I thgouth I would go global on that one, and wrote to the support in English :smileyhappy:
So, December 17th: I asked what the status of my order was.
December 29th: I receive a reply saying that there was a lack of mapping readiness on my PC (what is that anyway? I asked twice, they never even gave me the smallest explaination), that they would like to process my order, and they suggested that I cancel my order altogether and place a new one. The answer also specified that the site had been revamped to overcome this problem.
I followed the instruction and gave the go ahead to cancel my order.
Jan 5th: Confirmation from the support that my order has been cancelled.
Jan 6th: my first order was cancelled, so I trie to place a new one. This is where I ran into a problem: it was impossible for me to select the OS language in the drop-down list. I indeed had NO CHOICE in the list, I could only see "Existing Windows OS language installed". This prevented me from going further in the process of ordering. I thought I would retry later to see if this problem was still present.
February 10th: small lull at work, so I decided to tackle the Lenovo problem once again, because the previous attempts at selecting the OS language were not successful. So I wrote to the support. Needless to say that I was very frustrated at this point.
Feb 16th: I got a reply, with the usual "due to unprecedented demand, we are behind schedule..." But anyway, the email asked me what operating system and language I wished to place an order for. I replied I wanted to place an order for a Win7 pro in French.
I got no answer since then. I visited the website today, and saw that the offer expired on Feb 28th! Are they kidding?
I'm really worried now that I'll never get my upgrade kit. At least, when the order was placed, I had a number in the queue, but now that it's been cancelled, I basically have nothing.
I'm now quite angry and beyond frustrated with all that. I'm appalled at how this upgrade program has been handled.
So if there's any was to help me with that, I would be extremely grateful!
Greetings from Paris :smileyhappy:
Cyberclown