wrote:
All,
Since Oct 22, when the Window 7 upgrades began shipping, we've received a lot of feedback and provided a number of updates to our customers. Upgrades for Think Products have been shipping since the 22nd, but there is a backlog we are working through. Windows 7 upgrades for Idea products were delayed with the expected shipments to begin after November 16th.
The prior discussion on Upgrade shipments has been valuable and we are keeping in for reference as a read only discussion because at 440 posts, it had become too long for members to practically read and understand.
Communications
Resources are prioritized to address inquiries sent through the "contact us" button on the www.lenovo.com/windows7 update site (page 3 / 4 ) of the process. The Mentor Media team is presently running about 5 days behind in responding to inquires through contact us (last week the backlog was more than a week) so progress is being made but still delayed. Submissions other than through the contact us may have even longer response times.
Shipping Methods
US: UPS Innovation (UPS pickup and handoff to USPS - see above)
Canada & LA: UPS
EMEA: TNT MailFast (Mentor is working to resolve an issue where the expedited shipment inhibits tracking number - we expect this to be resolved by next week)
Asia: DHL
China: Fed EX
Standard UPS 1Zxxxx tracking numbers. US orders are being handled by UPS Innovation - UPS picks up and hands off to the USPS which does the delivery. Process overview and tracking site here. These are not the normal UPS format tracking numbers - I believe members have reported "long" tracking numbers in the discussion previously.
As noted in the last several posts, emails are being sent to advise customers. I've previously noted that Idea upgrade kits won't begin shipping until after Nov 16th, and the emails were intended to advise our customers who may not be involved / following the discussion here. We also sent emails to advise Think customers - we still expect to have most of the Think backlog cleared up by the 16th.
Some members have commented that they didn't receive emails. We have requested Mentor to do a comparison of the email distribution lists against the master file and identify any missed addresses and we will be following up in the next several days.
Thanks for working with us on this.
Best regards,
Mark
The underlying concern for Lenovo here should be that acquiring a customer takes a very long time. Building goodwill, even more. But with these mentormedia guys, Lenovo is destroying goodwill very quickly. I don't know if anyone at corporate knows of this situation. Probably not.