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106 Posts

09-23-2009

United States

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  • Message 41 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 13:07 PM

I too feel USPS tracking and delivery was not the best use of our shipping money. $17.03 was way too much to pay.

 

It'll be 4 weeks this Sunday since my order was charged so hopefully I'll have it by then.

 

Has anyone started receiving emails from Mentor Media's automated system yet. I did this morning, they were all the standard "Due to unprecented Demand" replies. 

 

I thought it was funny that one of them was dated Sept 4th when I had sent it in.

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30 Posts

11-11-2009

Albuquerque NM

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  • Message 42 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 16:47 PM

Any new updates on when WIN7 upgrades for the ideapads will start? Would be great before the New Year!

Really discouraged because there are no straight answers. Why the hold up! Is the technology of these computers unable to upgrade to 7?

Y550/4186 purchased 8/8/09

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47 Posts

10-22-2009

atlanta ga

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  • Message 43 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 16:52 PM

now sating december which yr im not to sure of.

if i could return computer i would

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1 Posts

11-20-2009

california

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  • Message 44 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 17:57 PM

i got the shipment notice..for  x200s

 

order placed on october 23

card charged on nov 4th

got shipment notice on nov 20 :)

 

in another 3-5 days, i will get windows 7dvd i hope!

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1 Posts

11-20-2009

Raleigh, NC

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  • Message 45 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 18:56 PM

I figured I'd add my timeline to the deluge of complaints

 

Sep 25 - Order initiated

Sep 30 - POP submitted (PDF)

Nov 03 - Credit card charged

Dec 01 - Arrived today! :smileyindifferent:

 

I wrote to check on my order and it took them 3 weeks to answer

Oct 22 - "where is my Windows 7?"

Oct 23 - "you will hear from us within 1-3 business days."

Nov 16 - "Your order is still being processed. Please allow more time for us to finish the process"

 

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47 Posts

10-22-2009

atlanta ga

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  • Message 46 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 19:04 PM

i ordered mine aud 1st still nada

 

im tired of the lies

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3 Posts

11-20-2009

miami

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  • Message 47 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 23:17 PM

hey i have the exact same situation.  i guess lenovo is not geared for world class fulfillment.  worse, i call the callcentre and they take evasive action.

they should bring someone to the US and visit Amazon and do some benchmarking.  i am so frustrated!  i upgrade my x200 tablet every 6 or 8 months, but i seriously doubt i'll get a lenovo next time.  i feel so frustrated by lack of service!

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3 Posts

11-20-2009

miami

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  • Message 48 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-20, 23:37 PM

wrote:

All,

 

Since Oct 22, when the Window 7 upgrades began shipping, we've received a lot of feedback and provided a number of updates to our customers.   Upgrades for Think Products have been shipping since the 22nd, but there is a backlog we are working through.  Windows 7 upgrades for Idea products were delayed with the expected shipments to begin after November 16th.

 

The prior discussion on Upgrade shipments has been valuable and we are keeping in for reference as a read only discussion because at 440 posts, it had become too long for members to practically read and understand.

 

Communications

 

Resources are prioritized to address inquiries sent through the "contact us" button on the www.lenovo.com/windows7 update site (page 3 / 4 ) of the process.   The Mentor Media team is presently running about 5 days behind in responding to inquires through contact us (last week the backlog was more than a week) so progress is being made but still delayed.   Submissions other than through the contact us may have even longer response times.

 

Shipping Methods

 

US: UPS Innovation (UPS pickup and handoff to USPS - see above)

Canada & LA: UPS

EMEA: TNT MailFast (Mentor is working to resolve an issue where the expedited shipment inhibits tracking number - we expect this to be resolved by next week)

Asia: DHL

China: Fed EX

Standard UPS 1Zxxxx tracking numbers.   US orders are being handled by UPS Innovation - UPS picks up and hands off to the USPS which does the delivery.  Process overview and tracking site here.  These are not the normal UPS format tracking numbers - I believe members have reported "long" tracking numbers in the discussion previously.

 

As noted in the last several posts, emails are being sent to advise customers.  I've previously noted that Idea upgrade kits won't begin shipping until after Nov 16th, and the emails were intended to advise our customers who may not be involved / following the discussion here.   We also sent emails to advise Think customers - we still expect to have most of the Think backlog cleared up by the 16th.

 

Some members have commented that they didn't receive emails.  We have requested Mentor to do a comparison of the email distribution lists against the master file and identify any missed addresses and we will be following up in the next several days.

 

Thanks for working with us on this.  

 

 

Best regards,

 

Mark


 

The underlying concern for Lenovo here should be that acquiring a customer takes a very long time.  Building goodwill, even more.  But with these mentormedia guys, Lenovo is destroying goodwill very quickly.  I don't know if anyone at corporate knows of this situation.  Probably not.

 

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4169 Posts

11-20-2007

US

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  • Message 49 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-21, 0:24 AM
Messages which violated the forum rules were removed.

keep-calm-it-s-a-thinkpad-sm2.jpg

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество


Jane
nonnymouselenovoff1.gif

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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4169 Posts

11-20-2007

US

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  • Message 50 of 470

Re: Windows 7 Upgrade fulfillment discussion

2009-11-21, 0:50 AM

keep-calm-it-s-a-thinkpad-sm2.jpg

English English Community   Deutsche Deutsche Community   Español Comunidad en Español   ru.gif Русскоязычное Сообщество


Jane
nonnymouselenovoff1.gif

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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