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Question

 

When I click on Internet Options I get an error message.  What causes this? 

Answer

 

This behavior can occur if the Inetcpl.cpl file is missing from the Windows \System or %SystemRoot%\System32 folder or if a restriction is set on the NoBrowserOptions Windows registry value.

 

Method 1: Extract a new copy of the Inetcpl.cpl file

 

Extract a new copy of the Inetcpl.cpl file from the Internet Explorer distribution files or reinstall Internet Explorer.

For more information about how to extract files, click the following article number to view the article in the Microsoft Knowledge Base:

129605  (http://support.microsoft.com/kb/129605/ ) How to extract original compressed Windows files

If this method does not resolve the behavior, go to Method 2.

 

Method 2: Modify the registry

 

If Method 1 did not resolve the problem, modify the registry:

  1. Click Start, click Run, and then type regedit in the Open box.
  2. Locate the following key in the registry:

HKEY_CURRENT_USER/SOFTWARE/Policies/Microsoft/Internet Explorer/Restrictions

  1. If a value called NoBrowserOptions exists, delete it.
  2. Restart the computer.

If this method does not resolve the behavior, go to Method 3.

 

Method 3: Repair Internet Explorer

 

If Method 2 does not resolve the behavior, repair Internet Explorer.

 

For more information take a look at the following Microsoft Article.

Clicking "Internet Options" on the Tools menu returns error message

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