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morphus
What's DOS?
Posts: 1
Registered: ‎03-14-2014
Location: Montreal
Views: 122,135
Message 1 of 25

How to completely remove POKKI

Hi

 

Does anyone know how to totally remove POKKI?

 

Just remove it from add/remove on Windows 8, but when I create a new account it will get reinstall.

 

Thank

 

Ritergeek
Paper Tape
Posts: 3
Registered: ‎08-20-2014
Location: PA
Views: 121,370
Message 2 of 25

Re: How to completely remove POKKI

Short answer: AdwCleaner. 

 

Long answer: 

 

I've had a  persistent problem with the Astromenda highjack malware since I first began setting up my brand-new Yoga 2 Pro. MalwareBytes was the second or third app I installed and it immediately found Astromenda. Preinstalled? Who knows? It kept recurring after MB removed it. I might have uninstalled it manually -- I don't remember. I did go into Regedit and rip out every reference, but MB kept picking it up in a Preferences file buried seven layers deep in App Data. 

 

Finally, yesterday after some research to determine the safety of AdwCleaner I downloaded and ran that. It identified Pokki as malware. I had already decided not to use Pokki, especially after reading about problems with it, so I let AdwCleaner do its thing. Pokki is gone. I've restarted half a dozen times, opening and closing Chrome, and rescanned with MalwareBytes. No more sign of Astromenda, even though it is still listed in that Preferences file. 

 

 

Community SeniorMod
Community SeniorMod
Posts: 3,357
Registered: ‎12-01-2007
Location: US
Views: 121,354
Message 3 of 25

Re: How to completely remove POKKI

Hello,

 

I visited SweetLabs' web site, which is the company which makes the Pokki software, which eventually led me to this article in their knowledgebase:

 

Pokki Knowledgebase #716971, "Uninstalling Pokki" (Last Update: Sep 04, 2013).

 

The article gives instructions on how to remove Pokki via the Control Panel on different versions of Windows, how to delete the file, and also offers something called the "Pokki Cleanup Tool" to perform a manual uninstall.  Strangely enough, the tool is not hosted on their support site, but rather in a Dropbox account, but since they link to it, I assume it is as legtimate as their other offerings.

 

Regards,

 

Aryeh Goretsky

 

 

 

 

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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carlbme
Paper Tape
Posts: 5
Registered: ‎09-23-2014
Location: Tampa, FL
Views: 121,070
Message 4 of 25

Re: How to completely remove POKKI

I've tried the ADW method and their cleanup tool. Neither worked. I emailed them and they stated that if that didn't work then Lenovo has something that calls a hidden installer everytime a new profile is created.

 

Haven't had any luck removing at all.

Community SeniorMod
Community SeniorMod
Posts: 2,006
Registered: ‎05-01-2010
Location: US
Views: 121,002
Message 5 of 25

Re: How to completely remove POKKI

Hi carlbme,
I'm sorry that you are having difficulty with this uninstallation procedure. I have removed Lenovo-installed Pokki from multiple systems. I am not sure why you are having a problem uninstalling it. Have you tried rebooting into Safemode, and running AdwCleaner that way?

You might also try to download Junkware Removal Tool to your Desktop.

  • Please close your security software to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8 right-mouse click JRT.exe and select Run as administrator.
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete, depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your Desktop and will automatically open. You can close that for now.
  •  Let us know how that goes. There are other methods that can be used, but we'll try the easiest ones first.

 






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-
I am not employed by Microsoft or Lenovo.

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anonit
What's DOS?
Posts: 1
Registered: ‎02-04-2015
Location: Australia
Views: 117,361
Message 6 of 25

Re: How to completely remove POKKI

Sorry to bring up such an old thread but I was in the exact same situation.  I found a way that not only involves deleting the files, but loading the default user profile hive and removing the entries from there.  This prevents it from being installed when a new user logs into the computer.  I blogged detailed instructions here (opens in new window):

http://anonit.blogspot.com.au/2015/02/uninstall-pokki-for-all-users.html

 

westread
Paper Tape
Posts: 6
Registered: ‎03-11-2015
Location: Southampton
Views: 114,928
Message 7 of 25

Can I remove Pokki bloatware?

This pensioner has just bought a G50-30 notebook and I notice in the ADD/REMOVE option in the control panel there are three Pokki items: Start menu; Lenovo web start; Host app service.  Can I safely remove this unwanted stuff?

 

Second problem is I can't change the Home Page to what I want, it keeps reverting to Lenovo/MSN news page.  The USE CURRENT option is either greyed out or if it is clickable and I put in my Home Page choice it still reverts to Lenovo/MSN.  I know the answer is to use Firefox or Chrome but I'm used to IE.

Community SeniorMod
Community SeniorMod
Posts: 2,006
Registered: ‎05-01-2010
Location: US
Views: 114,926
Message 8 of 25

Re: How to completely remove POKKI


The instructions at the link posted by anonit  involve editing the Windows Registry. I do not recommend this for inexperienced users.


Please see Lenovo's instructions here: https://forums.lenovo.com/t5/Enterprise-Management-Board/How-to-permanently-remove-Pokki-from-a-syst...






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-
I am not employed by Microsoft or Lenovo.

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe    Moto English

Highlighted
Community SeniorMod
Community SeniorMod
Posts: 2,006
Registered: ‎05-01-2010
Location: US
Views: 114,912
Message 9 of 25

Re: How to completely remove POKKI

westread, I have merged your post to a topic with answers regarding Pokki.

As far as your homepage, while you are trying to change from the default page, make sure you do not have software running that prevents changing the homepage (anti-spyware, anti-virus component, a browser guard, etc.). That's good if you are preventing malware, but can be an inconvenience if you want to make good changes.






Microsoft MVP Consumer Security 2006-2016 / Windows Insider MVP 2016-
I am not employed by Microsoft or Lenovo.

  Communities:   English    Deutsch    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Polski    Türkçe    Moto English

Community SeniorMod
Community SeniorMod
Posts: 3,357
Registered: ‎12-01-2007
Location: US
Views: 114,827
Message 10 of 25

Re: How to completely remove POKKI

Hello,

 

Just to add to BugBatter's response, if there is a program installed on your computer called "Lenovo Browser Guard," uninstalling it may fix the problem with being unable to change the home page.

 

Regards,

 

Aryeh Goretsky

 



I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

  Communities:   English    Deutsche    Español    Português    Русскоязычное    Česká    Slovenská    Українська   Język Polski    Moto English

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