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Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 24,304
Message 1 of 20

Microsoft Windows 8 Updates may fail to apply

SYMPTOM:

After downloading Windows Updates and rebooting, the system will attempt to apply the updates and fail. The error message, “Failure configuring Windows updates”, will display at 15 percent. The system will attempt to apply the updates three times and then the system will revert the changes and reboot back into Microsoft Windows 8.

 

AFFECTED CONFIGURATIONS:

- The above symptom is associated with, but not limited to, the following systems:

ThinkCentre

ThinkStation

ThinkPad

Idea Tablet

IdeaPad

IdeaCentre

 

- The system is configured with: Nitro Pro 7.4.1.24 PDF, or below

 

APPLIES TO: Microsoft Windows 8

 

SOLUTION:

 

A critical patch will be available, in the future, on Lenovo System Update to correct this issue.

 

Also, an update from Nitro Pro 7 PDF will be available from Update Manager to update the Nitro PDF to version 7.5 which corrects this issue.

 

WORKAROUND:

 

The user can disable the Nalpeiron Licensing Service in Services by following the steps below:

1. Press Windows key + X.

2. Click on Run.

3. Type “services.msc” in the Open box and click OK.

4. In the right pane of the Services window, scroll down and locate “Nalpeiron Licensing Service”.

5. Right click on “Nalpeiron Licensing Service”, choose “Stop”, and then close the Services window.

6. Open Windows Updates and Install updates. When prompted, reboot the system. Updates should then apply normally.

 

NOTE: These steps will need to be followed whenever Windows Updates are available until the patch or the new version is applied to the system.

 

TRADEMARKS:

Lenovo, ThinkCentre, ThinkStation, and ThinkPad are trademarks of the Lenovo Corporation in the United States, other countries, or both.

Microsoft, Windows, and the Windows logo are trademarks, or registered trademarks of Microsoft Corporation in the United States and/or other countries.

Nitro and Nitro PDF are registered trademarks of Nitro PDF Pty. Ltd in the United States and/or other countries.

r_a_green
Paper Tape
Posts: 9
Registered: ‎11-20-2012
Location: Indiana
Views: 24,246
Message 2 of 20

Re: Microsoft Windows 8 Updates may fail to apply

I am experiencing this problem right now. How will we know when the patch is available?

 

Rich

Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 24,209
Message 3 of 20

Re: Microsoft Windows 8 Updates may fail to apply

I am trying to get the patch posted in the next couple of days

Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 24,192
Message 4 of 20

Re: Microsoft Windows 8 Updates may fail to apply

 

The fixed version has been posted

 

Launch Nitro Pro

wait for a few secoonds

You will see a "update manager" pop-up informing you of a new version

Click on "Install update"

This update will upgrade your version of Nitro Pro to 7.5.0.29

 

After upgrading to the above version windows update should start working.

 

Kung
Fanfold Paper
Posts: 7
Registered: ‎11-20-2012
Location: Fort Leonard Wood, MO
Views: 24,138
Message 5 of 20

Re: Microsoft Windows 8 Updates may fail to apply

Not sure the answer is quite that easy, as I removed Nitro Pro PDF a while back, and I have this issue as well.
Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 24,107
Message 6 of 20

Re: Microsoft Windows 8 Updates may fail to apply


@Kung wrote:
Not sure the answer is quite that easy, as I removed Nitro Pro PDF a while back, and I have this issue as well.

can you check if you have this service running on your system

"Nalpeiron Licensing Service"

r_a_green
Paper Tape
Posts: 9
Registered: ‎11-20-2012
Location: Indiana
Views: 24,019
Message 7 of 20

Re: Microsoft Windows 8 Updates may fail to apply


@bsnf wrote:

@Kung wrote:
Not sure the answer is quite that easy, as I removed Nitro Pro PDF a while back, and I have this issue as well.

can you check if you have this service running on your system

"Nalpeiron Licensing Service"


Assuming that this service remains after the program has been uninstalled, will disabling the service correct the issue?

 

Thanks,

 

Rich

Lenovo Staff
Lenovo Staff
Posts: 249
Registered: ‎09-02-2008
Location: US
Views: 23,998
Message 8 of 20

Re: Microsoft Windows 8 Updates may fail to apply

Yes disabling that service should fix the issue.

gregoo
Paper Tape
Posts: 4
Registered: ‎11-22-2012
Location: portsmouth
Views: 23,898
Message 9 of 20

Re: Microsoft Windows 8 Updates may fail to apply

I have performed the update to Nitro Pro, but the problem still exists. This is a new desktop I had to exchange the previous one after three weeks because of this problem.

T_J_C
What's DOS?
Posts: 1
Registered: ‎11-23-2012
Location: uk
Views: 23,803
Message 10 of 20

Re: Microsoft Windows 8 Updates may fail to apply

I had this problem and found a suggestion which worked for me on another website, which is to disable all non Microsoft services via MSconfig and then install the updates.

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